Hotel Night Auditor / Front Desk Agent – Full-Time or Part-Time

Holiday Inn Express & Suites – Elizabethtown, KY is looking for a dependable, friendly Night Auditor / Guest Service Representative to join our Front Desk team.

Schedule

This position is specifically for:

• 2 Night Audit shifts per week: 11:00 PM–7:00 AM
• Those wanting full-time hours can also work 3 second shifts per week: 3:00 PM–11:00 PM
• Part-time applicants interested in working only the two Night Audit shifts are also encouraged to apply.
• Weekend and holiday availability is required.
• Applicants must be available to train on different shifts as needed during the training period.

Because our hotel sells alcohol, applicants for this position must be at least 20 years and 1 day old in order to meet seller requirements.

What You'll Do

Our Front Desk team is often the first and last impression our guests have of the hotel. We’re looking for someone who is welcoming, dependable, able to work independently, and comfortable handling guest needs during both evening and overnight hours.

Responsibilities include:

• Welcome guests in a friendly and professional manner
• Check guests in and out efficiently
• Recognize IHG One Rewards members and returning guests
• Verify identification and payment information at check-in
• Answer phones and assist with guest questions and requests
• Make and modify reservations
• Process cash and credit card transactions accurately
• Resolve guest concerns and escalate issues to management when needed
• Communicate important information to the next shift and other departments
• Monitor the hotel and immediately report safety, security, or suspicious activity
• Complete required overnight Night Audit procedures and reports
• Verify transactions and daily hotel activity for accuracy
• Prepare the system and reports for the next business day
• Assist with early morning guest needs
• Maintain a clean, organized and professional Front Desk area
• Follow all hotel, IHG and company policies and procedures
• Complete additional Front Desk duties as assigned

What We're Looking For

We’re looking for someone who:

• Is dependable and punctual — especially for overnight shifts
• Is comfortable working independently during Night Audit
• Provides friendly and professional guest service
• Has strong communication and problem-solving skills
• Can remain calm when handling guest concerns
• Is comfortable working with computers and learning hotel software
• Can accurately handle cash and credit card transactions
• Can communicate clearly through written shift notes and logs
• Works well with other departments and understands the importance of communication
• Can work nights, evenings, weekends and holidays as scheduled

Hotel or Front Desk experience is helpful, but we are willing to train the right person.

Physical Requirements

This position may require:

• Standing for extended periods
• Walking throughout the hotel
• Using computers and other Front Desk equipment
• Handling and moving items weighing up to approximately 50 pounds when necessary

Apply

Applicants may apply online through Indeed or in person at:

Holiday Inn Express & Suites
130 The Loop
Elizabethtown, KY 42701
Located near I-65, Exit 94

Please, no phone calls regarding applications.

The statements in this job description represent the general duties and responsibilities of the position and are not intended to include every possible responsibility or qualification.

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• Employee discount

Application Question(s):

• Do you have open availability, including evenings, weekends, and holidays?

Experience:

• Front desk: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Shift availability:

• Night Shift (Required)
• Day Shift (Required)
• Overnight Shift (Preferred)

Work Location: In person

Benefits:

Salary : $14