What are the responsibilities and job description for the Front Desk Associate position at Holiday Inn Express & Suites?
We are seeking a dedicated and professional Hotel Front Desk Associate to join our team at the Holiday Inn Express & Suites in Marion, NC. As a 24/7 hotel, we rely on our front desk team to ensure continuous guest service at all hours.
Key Responsibilities:
- Greet and check in/out guests with a warm, professional demeanor.
- Answer inquiries, resolve issues, and provide information about hotel services, amenities, and local attractions.
- Maintain a tidy and organized front desk and lobby area.
- Handle reservations, guest requests, and special accommodations accurately.
- Ensure all front desk procedures are followed, including cash handling and safety protocols.
Requirements:
- Flexibility to work various shifts, specifically 8 AM – 4 PM or 4 PM – 12 AM.
- Must be available during weekends, holidays, and inclement weather events, as we rely on our team to stay on-site during adverse conditions.
- Willingness to come to work during inclement weather, ensuring the front desk remains staffed.
- Previous front desk or customer service experience is a plus.
- Strong communication and multitasking skills.
- Ability to remain professional and composed in a fast-paced, 24/7 environment.
To apply, please submit your resume and availability details. We look forward to having you join our team!
Pay: From $12.00 per hour
Benefits:
- Flexible schedule
Work Location: In person
Benefits:
Employee Discounts, Job Training, Vacation & Paid Time OffSalary : $12