What are the responsibilities and job description for the Assistant General Manager position at Holiday Inn Express & Suites?
Are you a hands-on hotel leader who enjoys leading people, solving problems, and keeping operations running smoothly? We're looking for an experienced Assistant General Manager who can help lead our 129-room Holiday Inn Express & Suites and deliver an exceptional guest experience while maintaining high operational standards.
This is a leadership position for someone who is organized, accountable, and willing to jump in wherever needed. Every day is different, and we're looking for someone who thrives in a fast-paced hotel environment.
What You'll Do
As the Assistant General Manager, you'll work alongside the General Manager to oversee the daily operation of the hotel, including:
- Lead and support all hotel departments including Front Desk, Housekeeping, Laundry, Maintenance, Breakfast, and Janitorial.
- Ensure exceptional guest service and resolve guest concerns professionally.
- Coach, train, and develop department leaders and team members.
- Conduct property walks to ensure cleanliness, safety, and brand standards.
- Assist with scheduling, staffing, hiring, onboarding, and employee development.
- Monitor guest satisfaction scores and online reviews while ensuring timely responses.
- Oversee daily reports, cash handling, deposits, audits, and operational paperwork.
- Ensure SOPs, IHG brand standards, and company policies are consistently followed.
- Assist with performance evaluations, coaching, corrective action, and accountability.
- Support revenue management by monitoring occupancy, room inventory, and operational readiness.
- Follow up on maintenance issues, preventive maintenance, and work orders.
- Help prepare the hotel for inspections and quality assurance visits.
- Serve as Manager on Duty as needed.
We're Looking For Someone Who Is
- Highly organized and detail-oriented
- Able to prioritize multiple tasks throughout the day
- Comfortable making decisions independently
- A strong communicator and team leader
- Positive, professional, and approachable
- Accountable and dependable
- Able to hold themselves and others accountable
- Willing to work alongside the team—not just supervise it
Qualifications
- Minimum 2 years of hotel experience preferred
- Previous Assistant General Manager, Front Office Manager, or Department Head experience preferred
- Experience with hotel PMS systems (Opera experience preferred)
- Strong computer skills including Microsoft Office
- Experience with scheduling, payroll, coaching, and employee development
- Ability to work flexible hours including evenings, weekends, and holidays as business needs require
Physical Requirements
- Ability to stand and walk for extended periods
- Lift up to 40 pounds occasionally
- Frequent walking throughout a five-story hotel
- Ability to respond quickly to guest and operational needs
What We Offer
- Competitive salary
- Paid Time Off
- Health, Dental & Vision Insurance
- 401(k)
- Hotel travel discounts through IHG
- Paid training
- Opportunity for growth within our management company
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $40,000 - $50,000