Front Desk Associate

We are searching for the right person to join our team! This candidate will have customer service experience, be friendly and enthusiastic, and be able to multi task efficiently. Located in Mars hill, the Comfort Inn is a limited service hotel.

Essential Functions:

• Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
• Process all guest requests and relay messages.
• Activate and file room keys.
• Verify and adjust billing to guest folios when needed
• Secure payment from guests
• Accept and record wake-up call requests
• Count bank at beginning and end of shift; secure bank.
• Process all payment types and miscellaneous charges; provide change.
• Answer phone calls and assist guests with a variety of requests
• Create, modify, and cancel reservations upon confirmation with a guest
• Assist Housekeeping with folding laundry, maintain pool towels
• Keep the lobby and public restroom clean and tidy
• Other duties may be assigned by the Front Desk Manager or General Manager

Required Qualifications:

• Able to read, write and speak the English language fluently to interact with customers and employees. Strong verbal communication and writing skills.
• Ability to work under pressure and deal with stressful situations during busy periods and seasons.
• Ability to handle multiple priorities at the same time.
• Ability to lead and train other employees on specific duties
• Schedule Hours 7AM-3PM, 3PM-11PM, 11PM-7AM
• PART TIME 3 -4 SHIFTS PER WEEK(Be able to work weekends)

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the company

*****LOCAL Mars Hill, NC Residents please apply****
*

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Plastic shield at work stations
• Sanitizing, disinfecting, or cleaning procedures in place

Communication method(s) used:

• Email
• Phone
• In person

Typical end time:

• 11PM

Typical start time:

• 3PM

This Job Is:

• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Work Remotely

• No

Job Type: Part-time

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person