Front Desk Associate - Full Time - Chapmanville/Logan WV

We are looking for a friendly, dependable Front Desk Associate to join our evening (3pm to 11pm) team. This role is the heart of the hotel's guest experience-providing warm welcomes, efficient service, and helpful support throughout each guest's stay.

If you enjoy helping people, have strong attention to detail, and thrive in a customer-focused environment, we'd love to hear from you.
Key Responsibilities

• Greet guests warmly and assist with checkin and checkout
• Manage reservations, room assignments, and guest inquiries
• Process payments and maintain accurate records
• Perform all check-in and check-out tasks and provide information about hotel services, amenities, and local attractions
• Resolve guest concerns or escalate issues to management as needed
• Maintain a clean, organized, and welcoming front desk area
• Coordinate with housekeeping and maintenance to ensure rooms are ready and issues are addressed
• Follow all safety, security, and hotel policies
• Answer incoming calls and direct to the appropriate party or department, take accurate messages when necessary
• Maintain cleanliness and organization of the front desk area and common areas
• Handle sensitive and confidential information with discretion
• Generate reports as needed
• Stand up for 6-8 hours each day.

Qualifications

• Previous front-desk or customer service experience preferred but not required
• Strong communication and interpersonal skills
• Comfortable using computers and hotel systems (training provided)
• Professional appearance and positive attitude
• Ability to problem-solve and multitask in a fast-paced environment
• Must be able to work the full 3pm-11pm shift, including weekends and holidays as needed

Schedule & Compensation

• Full-time, evening shift (3pm-11pm)
• Competitive hourly pay
• Opportunity for additional hours depending on business needs