What are the responsibilities and job description for the Front Desk Associate - Full Time - Chapmanville/Logan WV position at Holiday Inn Express & Suites - Cross Lanes, WV?
We are looking for a friendly, dependable Front Desk Associate to join our evening (3pm to 11pm) team. This role is the heart of the hotel's guest experience—providing warm welcomes, efficient service, and helpful support throughout each guest’s stay.
If you enjoy helping people, have strong attention to detail, and thrive in a customer-focused environment, we’d love to hear from you.
Key Responsibilities
- Greet guests warmly and assist with checkin and checkout
- Manage reservations, room assignments, and guest inquiries
- Process payments and maintain accurate records
- Perform all check-in and check-out tasks and provide information about hotel services, amenities, and local attractions
- Resolve guest concerns or escalate issues to management as needed
- Maintain a clean, organized, and welcoming front desk area
- Coordinate with housekeeping and maintenance to ensure rooms are ready and issues are addressed
- Follow all safety, security, and hotel policies
- Answer incoming calls and direct to the appropriate party or department, take accurate messages when necessary
- Maintain cleanliness and organization of the front desk area and common areas
- Handle sensitive and confidential information with discretion
- Generate reports as needed
- Stand up for 6-8 hours each day.
Qualifications
- Previous front-desk or customer service experience preferred but not required
- Strong communication and interpersonal skills
- Comfortable using computers and hotel systems (training provided)
- Professional appearance and positive attitude
- Ability to problem-solve and multitask in a fast-paced environment
- Must be able to work the full 3pm–11pm shift, including weekends and holidays as needed
Schedule & Compensation
- Full-time, evening shift (3pm–11pm)
- Competitive hourly pay
- Opportunity for additional hours depending on business needs