What are the responsibilities and job description for the Front Desk Agent (All shifts) position at Holiday Inn Express & Suites?
Are you passionate about providing exceptional guest experiences? Do you thrive in a fast-paced environment where your communication skills and attention to detail make a difference? If so, we invite you to join our team!
About Us:
We are committed to delivering top-notch hospitality and memorable experiences to our guests. As part of the IHG family, we uphold the highest standards of service and comfort, ensuring that every guest's stay is a delightful and memorable one.
Position Overview:
As a Front Desk Associate, you will play a pivotal role in creating a welcoming and positive first impression for our guests. Your friendly demeanor, excellent communication skills, and ability to handle various tasks simultaneously will contribute to the overall guest satisfaction and success of our hotel.
Key Responsibilities:
- Greet and welcome guests as they arrive, ensuring a warm and friendly reception.
- Efficiently handle guest check-ins and check-outs, following established procedures.
- Provide accurate information about the hotel's services, facilities, and local attractions.
- Address guest inquiries, concerns, and requests promptly and professionally.
- Handle reservation changes, cancellations, and adjustments in accordance with hotel policies.
- Process payments and maintain accurate guest accounts.
- Collaborate with other hotel departments to ensure smooth guest experiences.
- Maintain a clean and organized front desk area.
- Assist with administrative tasks, including guest correspondence and reports.
Qualifications:
- At least 1 year experience in a customer service role, preferably within the hospitality industry.
- Strong interpersonal and communication skills.
- Proficiency in using hotel management software (Hotelkey) or similar systems is a plus.
- Ability to multitask and prioritize tasks effectively.
- Attention to detail and accuracy in handling guest information and requests.
- Flexibility to work evening shifts, weekends, and holidays as required.
Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Application Question(s):
- What does a positive guest experience look like to you?
Experience:
- Customer service: 1 year (Required)
Work Location: In person
Salary : $13