What are the responsibilities and job description for the Front Office Manager position at Holiday Inn Express & Suites Denton South?
As our Front Office Manager, you will be involved with all aspects of the front office operations. You will be responsible for ensuring the overall success of the front desk, guest satisfaction, and product quality standards are being met or exceeded. Hiring, Training, Coaching World Class Team Members who love hospitality. Must have experience using Opera, our FOM system.
This position may require flexible scheduling availability.
Job Requirements:
- Ensure that departments achieve or exceed guest's service expectations
- Prepare team member schedules in accordance with budgets and business forecasts
- Ensure hotel staff is training in financial control procedures for cash, vouchers, inventories, and receivables and that the procedures are regularly followed
- Recommend local attractions and restaurants for guests to visit
- Inform guests of all hotel services and amenities
- Manage human resources functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions
- Work with other departments to ensure maintenance requests are being communicated and completed and only clean and functional rooms are being assigned upon check-in
- Monitor daily bookings to coordinate with front desk team and guests when the hotel is oversold on specific room types
Job Qualifications:
- Ability to operate hotel PMS Systems
- Ability to multitask, prioritize and manage time
- Highly motivated team player with strong initiative and desire for achievement
- Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
- Ability to work well in stressful situations
- Readily available and approachable for all guests while providing excellent guest service
- Ability to motivate and Train Talented Team Members Understand what drives great service.
- Ability to complete Daily and Weekly Paperwork
- Prior Hotel Experience Important
- Opera Experience is Mandatory
- Salaried Position. Noon to 9 or 10 pm. Includes weekends
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
- Employee discount
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $15 - $20