What are the responsibilities and job description for the Assistant Front Office Manager position at Exchange Hotels Management LLC?
ABOUT HOTEL DROVER:
Inspired by the pioneering spirit of the west, hotel drover delivers true Texas hospitality. Named to honor the legendary cowboys who drove cattle to market across the plains, hotel drover is an autograph collection® property, offering a truly unique guest experience in the heart of the historic fort worth stockyards.
Our goal is simple. To harness the true spirit of the stockyards through the legacy of the drover, creating an experience that can only be achieved here in Fort Worth. Proud of where we came from, we greet visitors with a tip of the hat and a firm handshake, welcoming all to enjoy life’s simple pleasures and genuine Texas hospitality.
So, dust off your boots, grab your hat and join us at Hotel Drover.
WHO WE'RE SEEKING:
We’re seeking a unique individual who will embody the heart and soul of the Fort Worth stockyards while caring deeply about our brand and community – someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our employees, guests, and community.
We want to work with someone who brings a spirit of fun, authenticity, collaboration, and genuine hospitality to their life and work. We are seeking an individual who will whole-heartedly take responsibility for ensuring hotel drover successfully delivers legendary service to every guest, every day.
We have poured our passion, energy, and excitement into crafting an extraordinary place and brand – and we know that the right front office manager for hotel drover will be as inspired and passionate about this vision as we are. Care for people has a belief in the power of community, and the desire to create extraordinary experiences drives us. You must apply if these things also drive you!
The Assistant Front Office Manager is responsible for the quality of guest experience including check-in/out, concierge, and ensuring our guests experience legendary service.
ESSENTIAL RESPONSIBILITIES:
- Embody the shared values guiding principles of hotel drover while nurturing an inspiring workplace
- Manage multiple projects/priorities and deliver extraordinary results in a demanding, fast-paced environment
- Assume responsibility for the quality of the guest experience at hotel drover; provide legendary service unlike anywhere else
- Build and maintain relationships with all stakeholders while acting as an extension of the hotel drover brand
- Assist in planning, organizing, directing, and overseeing the daily operations of the front office, concierge, bell staff, and valet functions for hotel drover
- Lead and execute performance management responsibilities for the front office, concierge, bell staff, and valet. Responsibilities include recruiting and retaining top talent, on-boarding, coaching and developing the team, and creating systems of accountability
- Create, update, and implement sops and best practices for front of house teams in the rooms division
- Perform required quality audit with VP, gm
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas of improvement
- Enthusiastic about coaching, mentoring, and training team members
- Commit to ongoing personal and professional developmental opportunities
- Partner with front office manager to manage the solution of guest complaints, monitor productivity improvement and operational performance as measured by gss scores
- Steward the guest and employee experience
- Act as an extension of the hotel drover brand
- Exemplify our legendary service standards
MUST-HAVES:
- Passion and drive to create and maintain an incredible workplace culture and guest experience
- Entrepreneurial mindset with a commitment to success
- Strong prioritization and organization skills
- The operations-oriented mindset with a focus on day-to-day efficiencies
- Strong interpersonal and leadership skills
- Humble servant-mindset
QUALIFICATIONS:
- Working knowledge of optimization techniques and process improvement initiatives
- Minimum of 3 years of operations leadership experience in a high-end, luxury hotel/resort
- Proven track record in hotel management with a history of increased complex responsibilities
- Bachelor's degree in hospitality management, operations management, or related field preferred
HOTEL DROVER OFFERS A COMPREHENSIVE BENEFITS PACKAGE INCLUDING:
- Personal and professional growth opportunities
- Workplace culture with heart and soul
- Wellbeing benefits for you and your family
- Paid time off
- Career experience of a lifetime
OUR SHARED VALUES:
- Hit the mark, every time
- Stay curious
- Spark warmth
- Do right
- Honor all
- Blaze new trails
- Be intentional
Hotel Drover is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster .