What are the responsibilities and job description for the Front Desk Receptionist position at Holiday Inn Express Smithfield - Selma I 95?
Every day is different, but you’ll mostly be:
● Kicking off truly memorable guest experiences with the warmest of welcomes
● Acknowledging IHG Rewards Club members and returning guests in person or over the phone
● Taking, managing, and receiving payments for guest bookings
● Making the check-in and check-out process feel swift and seamless
● Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
● Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations
What we need from you
● Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
● Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories
● Fluency in the local language - extra language skills would be great, but not essential
● Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills
Job Type: Full-time
Pay: From $13.00 per hour
Benefits:
- Employee discount
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Work Location: In person
Benefits:
Employee Discounts, Job Training, Vacation & Paid Time OffSalary : $13