What are the responsibilities and job description for the Guest Service Agent - Front Desk position at Holiday Inn Express - Sheraton - DoubleTree?
Summary
Greet guests warmly, register and select room assignment, collect payment, assist with wake up call, dinner reservations, directions, etc. Answer telephones, communicate with other departments in the hotel to ensure great guest service. Check guest out of room and provide detailed invoice, offer assistance and a fond farewell. Shifts are generally 7:00am-3:00pm and 3:00pm-11:00pm. Some hotels vary.
Skills/Requirements
• Prior customer service required. Prior computer and register experience helpful.
• Ability to resolve problems professionally
• Ability to multi-task; manage in person contact and incoming phone calls
• Genuine enjoyment in helping others
• Excellent verbal and nonverbal skills; smile
• Must be available some weekends and holidays
Benefits
• All Employees are eligible for a Complimentary Meal when working 4 or more hours and may receive Discounted Hotel Rooms nationwide.
• Additionally, Fulltime Employees are eligible for Health and Dental insurance, 401(k) Matching Retirement Plan, Paid holidays, Vacation, Sick time, and more.