What are the responsibilities and job description for the Hotel Front Desk Agent- Evening Shift & Night Auditor position at Holiday Inn Express Bensalem?
Holiday Inn Express Bensalem is looking for a Part-Time Evening and Night Auditor Front Desk Agent. Must be able to work Evening Shift - 3pm to 11pm and Night Auditor/Overnight shift - 11pm to 7am, as needed. Must be punctual.
Responsibilities Include:
- Welcome guests in a friendly, prompt, and professional manner recognizing IHG Rewards Club Members and new and returning guests
- Check guests in, issue room keys, provide information on hotel services and amenities, and information on surrounding area and events
- Ensure required identification and payment information is taken from guests at check-in
- Answer phones in a prompt and courteous manner
- Up-sell rooms where possible to maximize hotel revenue
- Answer, record and process all guest calls, messages, requests, questions or concerns
- Perform other duties as assigned by Management
Details:
- Night shift hours. Some weekends and holidays are required.
- Frequent standing, particularly for sustained periods of time at the front desk
- Must be able to bend, squat, stand, sit, and occasionally lift 20-25 pounds.
- Handling objects, products, and computer equipment
- Basic computer skills to operate various property management and reservations systems (Opera, HotelKey), etc.
- High School diploma or equivalent
- One-year front desk/guest service experience strongly preferred
- Proficiency in Opera/Fidelio is preferred but not essential.
Must be able to pass a pre-employment DRUG TEST and BACKGROUND CHECK.
Please send resume or stop in to fill out an application for the position of FRONT DESK AGENT at Holiday Inn Express, 1329 Bristol Pike, Bensalem, PA 19020.
No phone calls, please.
Pay: From $15.00 per hour
Benefits:
- Employee discount
Ability to Commute:
- Bensalem, PA 19020 (Required)
Work Location: In person
Benefits:
Employee discounts, Annual leave, Free lunch or snacksSalary : $15