Night Auditor

Overview
Join our dynamic hospitality team as a Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations at our vibrant hotel. In this pivotal role, you’ll be the first point of contact for guests arriving late or checking out early, providing exceptional guest services while maintaining the integrity of our financial and operational records. Your enthusiasm and professionalism will help create a welcoming environment that encourages guest satisfaction and operational excellence around the clock. This paid position offers an exciting opportunity to develop your hospitality management skills while working in a lively, fast-paced setting.

Duties

• Greet and assist guests during late-night hours with professionalism and warmth, ensuring a positive experience from check-in to check-out
• Balance and reconcile daily financial transactions, including cash, credit card payments, and room charges, accurately maintaining audit reports
• Manage front desk operations using multi-line phone systems, handling guest inquiries, reservations, and special requests with courteous phone etiquette
• Conduct nightly audits of hotel accounts to verify accuracy of billing, reservations, and occupancy data
• Prepare detailed shift reports documenting activities, incidents, and financial summaries for management review
• Respond promptly to guest concerns or issues with a focus on guest relations and resolution strategies
• Maintain security protocols by monitoring CCTV surveillance and ensuring the safety of guests and staff during overnight hours

Skills

• Strong background in hospitality management with knowledge of hotel operations and guest services
• Excellent customer service skills combined with bilingual or multilingual abilities to serve diverse clientele effectively
• Proficiency in hotel management software and multi-line phone systems to coordinate front desk activities efficiently
• Exceptional communication skills, including phone etiquette and clear verbal interaction with guests and team members
• Experience in night audit procedures, front desk operations, and hotel experience preferred
• Ability to handle sensitive situations with professionalism while maintaining a positive attitude
• Knowledge of resort or hotel environments with a focus on guest relations and hospitality standards

This role is ideal for motivated individuals passionate about hospitality who thrive in energetic environments. If you’re eager to contribute your skills to a vibrant team while advancing your career in hotel management, we invite you to apply!

Pay: $13.00 - $16.00 per hour

Expected hours: 20.0 – 40.0 per week

Work Location: In person

Salary : $13 - $16