What are the responsibilities and job description for the Hotel Night Auditor position at Holiday Inn Express and Suites?
Overview
Join our dynamic hospitality team as a Hotel Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations at our vibrant resort. In this pivotal role, you will be the first point of contact for guests during the night shift, providing exceptional guest services while maintaining the integrity of hotel records and financial transactions. Your multilingual skills and hospitality management expertise will help create a welcoming environment that encourages guest satisfaction and smooth hotel functioning through the overnight hours. This paid position offers an exciting opportunity to showcase your hotel experience and customer service talents in a lively, fast-paced setting.
Duties
- Greet and assist guests arriving during the night shift with professionalism and warmth, ensuring a positive first impression.
- Conduct nightly audits of guest accounts, ensuring accuracy in billing, reservations, and financial records.
- Manage front desk operations including check-ins, check-outs, and handling guest inquiries with excellent phone etiquette.
- Monitor security cameras and perform routine safety checks to maintain a secure environment for guests and staff.
- Respond promptly to guest requests or concerns, providing solutions that enhance their stay and foster guest relations.
- Balance cash drawers, reconcile daily transactions, and prepare reports for management review.
- Collaborate with housekeeping and maintenance teams to address any overnight issues or special requests efficiently.
Skills
- Proven experience in hospitality management or hotel operations with a focus on night audit functions.
- Exceptional customer service skills combined with strong communication abilities in multiple languages; bilingual proficiency is highly valued.
- Knowledge of hotel management systems, multi-line phone systems, and front desk software.
- Ability to handle sensitive information discreetly while maintaining accuracy in financial documentation.
- Strong organizational skills with attention to detail for nightly audits and record-keeping.
- Excellent phone etiquette and the ability to manage guest relations with professionalism and warmth.
- Familiarity with resort environments or large hotel properties enhances your ability to adapt quickly to diverse guest needs. Embark on a rewarding career where your hospitality expertise makes a real difference! We’re dedicated to supporting your growth in a lively environment that values energetic service, clear communication, and professional excellence.
Pay: $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $15