Hotel Front Desk Night Auditor

Job Summary
Join our dynamic hospitality team as a Hotel Front Desk Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations. In this vital role, you will manage guest check-ins and check-outs, handle financial transactions, and provide exceptional guest services during the night shift. Your enthusiasm and hospitality expertise will contribute to creating a welcoming environment for our guests while maintaining the highest standards of accuracy and professionalism. This paid position offers an exciting opportunity to develop your skills in hotel management and guest relations in a vibrant resort setting.

Duties

• Welcome guests warmly upon arrival, ensuring a positive first impression through friendly customer service and professional phone etiquette
• Conduct nightly audits of hotel accounts, verifying charges, payments, and reservations to ensure accuracy and completeness
• Manage multi-line phone systems to respond to guest inquiries, reservations, and internal communications efficiently
• Handle guest requests, resolve issues promptly, and provide information about hotel amenities and local attractions to enhance guest experience
• Maintain detailed records of all transactions, shift reports, incident logs, and audit documentation with precision
• Assist with late-night check-ins and check-outs while adhering to security protocols and hotel policies
• Support front desk operations by coordinating with housekeeping, maintenance, and management teams as needed

Requirements

• Proven experience in hospitality management or hotel front desk operations, preferably in a resort or similar environment
• Strong knowledge of night audit procedures, guest services, and hotel management systems
• Excellent customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are highly valued
• Ability to work independently during overnight hours while maintaining high energy levels and attention to detail
• Familiarity with multi-line phone systems, reservation software, and POS (Point of Sale) systems
• Exceptional phone etiquette and guest relations skills to foster a welcoming atmosphere for all visitors
• Prior experience in handling guest complaints or issues with professionalism and tact

Join us as a Hotel Front Desk Night Auditor where your enthusiasm for hospitality meets your dedication to delivering outstanding guest experiences. Be part of a team that values energetic service, clear communication, and meticulous attention to detail—making every night memorable for our guests!

Pay: $21.70 - $26.13 per hour

Benefits:

• Employee discount

Work Location: In person

Salary : $22 - $26