Front Desk/Night Auditor

Job Overview
Join our dynamic hospitality team as a Front Desk/Night Auditor, where your energetic and welcoming attitude will set the tone for an exceptional guest experience. In this vital role, you will be the first point of contact for guests arriving at our hotel during overnight hours, ensuring smooth check-in and check-out processes while maintaining top-tier customer service standards. Your keen eye for detail and hospitality expertise will help uphold our reputation for excellence, providing seamless guest relations and efficient hotel operations throughout the night. This position offers an exciting opportunity to combine hospitality management skills with night audit responsibilities in a lively, guest-focused environment.

Responsibilities

• Greet guests warmly upon arrival and assist with check-in and check-out procedures, ensuring a positive first impression.
• Manage multi-line phone systems with professionalism, providing information and support to guests and staff alike.
• Conduct nightly audits of hotel accounts, verifying billing accuracy, updating financial records, and preparing reports for management review.
• Address guest inquiries promptly via phone or in person, offering solutions that enhance their stay and foster guest satisfaction.
• Maintain security protocols by monitoring CCTV surveillance, inspecting premises, and ensuring safety procedures are followed during overnight hours.
• Handle guest requests efficiently, including room changes, special accommodations, or resolving concerns with hospitality expertise.
• Document shift activities thoroughly through shift reports and incident logs to ensure seamless communication between teams.

Requirements

• Proven experience in hotel management or front desk operations within a hospitality environment.
• Strong customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are highly valued.
• Knowledge of night audit procedures and hotel accounting systems is preferred.
• Exceptional phone etiquette and proficiency in multi-line phone systems to manage high call volumes professionally.
• Ability to work independently during overnight shifts while maintaining attention to detail and security standards.
• Previous hotel experience in resort or similar hospitality settings is advantageous.
• Excellent guest relations skills combined with a friendly, energetic demeanor that enhances guest experiences at all times. Join us in delivering memorable stays through vibrant hospitality service! We are committed to fostering an inclusive environment where energetic professionals thrive while providing outstanding guest experiences around the clock.
• Weekend and Holiday flexibility

Pay: $14.00 - $15.00 per hour

Benefits:

• Employee discount

Work Location: In person

Salary : $14 - $15