What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express and Suites?
Responsibilities:
- Greet guests and complete the check-in process
- Input and retrieve information from the computer and PMS system
- Confirm guest information, room rate, selection of room, code electronic keys
- Provide information to guests about hotel amenities & local area
- Assist guests with check-out
- Ensure rooms and services are correctly accounted and charged
- Handling money, processing credit and debit cards, accepting various forms of payment, and processing gift certificates
- Demonstrate knowledge of hotel information including room categories, room rates, packages, promotions, the local area, and other general product knowledge
- Use up-selling techniques and promote marketing programs to maximize room occupancy and profit
- Answer and manage phone calls in a timely manner, managing multiple tasks at once
- Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner
- Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction
- Receive, retrieve, and relay messages and packages to guests
- Other duties as assigned
Requirements:
- Front desk experience preferred, but will train the right fit
- Experience with the brand a strong plus
- Highly motivated and self-directed
- Exceptional customer service skills required
- Must possess strong computer skills
- Ability to move, and occasionally lift up to 20 pounds and stand for extended periods of time
- Excellent English communication skills both written and verbal
- A can-do attitude and a hands-on approach
- A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel
Job Types: Full-time, Part-time
Pay: $11.00 - $13.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
- Overnight shift
- Weekend availability
Ability to commute/relocate:
- Forney, TX 75126: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $11 - $13