Hotel Front Desk Personell

Hotel Front Desk Agent – Holiday Inn Express

Location: 400 Old Loudon Road Latham, NY 12110

Pay: $17.00 - $20.00 per hour based on experience

Job description: Front Desk Agent

Reports To: Assistant and/or General Manager

Department: Front Desk

Join Our Hospitality Family! Be the Friendly Face of Holiday Inn Express & Suites

At the Holiday Inn Express & Suites, part of the IHG Hotels & Resorts family, we pride ourselves on delivering a clean, comfortable, and welcoming environment for every guest. We believe in providing "more than just a stay" — we deliver a consistent and outstanding guest experience, every time. Join our team and help make our hotel a home away from home.

SUMMARY

We are seeking a friendly, reliable, and customer-focused Guest Services Agent to join our front desk team. As the first point of contact for our guests, you will play a vital role in creating a welcoming and seamless experience from check-in to check-out.

Your Goal: To maintain and promote hospitality at all times by welcoming and serving guests in a courteous, efficient, and friendly manner, both face-to-face and on the phone.

ESSENTIAL DUTIES INCLUDE BUT NOT LIMITED TO:

• Greets guests in person as well as via telephone in a friendly manner
• Responsible for check in and check out services to hotel guests
• Ensures that charges are accurately posted to guest rooms, credit cards are verified, and assigned bank (cash drawer) balances at the end of the shift
• Responsible for maintaining guest privacy with respect to credit card and guest room number privacy
• Timely resolve to guest issues, questions, or concerns
• Maintains a professional appearance
• Entire shift is spent at front desk standing for long periods, or occasionally sitting
• Answer telephones and computer work for duration of shift
• Other duties may be assigned

QUALIFICATIONS:

• High school degree or equivalent experience
• Must be over 18 yrs. old as per company policy.
• Minimum one year related experience required.
• Available to work day shift hours, include evenings, weekends, and holidays, on-call, overtime, and rotating weekends.
• Excellent telephone communication skills
• Good mathematical skills
• Excellent computer skills
• Team Player
• Customer centric mindset.
• Ability lift, carry, walk, sit, push and pull and be able to lift at least 50 pounds

What we offer:

• Free parking
• Employee discounts at IHG hotels worldwide
• Opportunities for career growth and development

For Eligible Full-Time Employees:

• Dental insurance
• Flexible spending account
• Health insurance
• Vision insurance
• Health savings account
• Paid time off
• FREE telemedicine to eligible associates.
• Aflac supplemental benefits and Guardian life insurance
• Employee discounts
• 401(k) plan with company matching

*** WE ARE AN EOE & PARTICIPATE IN E-VERIFY ***

Pay: $17.00 - $20.00 per hour

Benefits:

• Employee discount
• Free parking

Application Question(s):

• For company policy reasons: Are you over 18 years old?

Experience:

• Hospitality Front Desk: 2 years (Required)

Ability to Commute:

• Latham, NY 12110 (Required)

Work Location: In person

Benefits:

Salary : $17 - $20