Hotel Front Desk Part-time

Job Overview
Join our dynamic hospitality team as a Part-time Hotel Front Desk Associate! In this energetic role, you will be the welcoming face of our hotel, ensuring every guest experiences exceptional service from check-in to check-out. Your enthusiasm and attention to detail will create memorable stays, foster guest satisfaction, and uphold our reputation for hospitality excellence. This position is primarily for Friday and Saturday nights 4:00pm to midnight to assist a 2nd desk agent with larger numbers of guests.

Responsibilities

• Greet guests warmly upon arrival, providing a friendly and professional first impression
• Manage guest check-in and check-out processes efficiently using multi-line phone systems and hotel management software
• Handle guest inquiries, requests, and complaints with patience and professionalism, ensuring guest satisfaction
• Maintain accurate reservation records, modify bookings, and assist with room assignments
• Provide information about hotel amenities, local attractions, and services to enhance guest experiences
• Conduct night audits to reconcile daily financial transactions and ensure smooth overnight operations
• Uphold phone etiquette standards when communicating with guests and vendors via multi-line phone systems
• Assist with guest relations efforts to foster positive relationships and repeat visits

Experience

• Previous experience in hospitality management or front desk operations within a hotel or resort setting is preferred
• Strong customer service skills with the ability to handle diverse guest needs confidently
• Multilingual or bilingual abilities are highly valued to serve our diverse clientele effectively
• Familiarity with hotel management software and multi-line phone systems is advantageous
• Knowledge of hospitality industry standards, including guest services and night audit procedures, is a plus
• Excellent communication skills, both verbal and written, to ensure clear interactions with guests and team members
• Experience in handling guest relations and resolving issues promptly to maintain high satisfaction levels

Embark on a rewarding journey in hospitality where your energy makes a difference! We’re dedicated to supporting your growth while delivering outstanding service that keeps guests coming back.

Pay: From $12.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Paid time off

Work Location: In person

Salary : $12