Front Desk/Night Auditor

Job Overview
Join our dynamic hospitality team as a Front Desk/Night Auditor, where you will be the welcoming face and the vigilant guardian of our hotel during overnight hours. This role combines exceptional guest service with meticulous financial and operational auditing to ensure a seamless experience for our guests while maintaining the integrity of our hotel’s daily operations. Your energetic and professional presence will set the tone for guest satisfaction and operational excellence, making every night an opportunity to deliver memorable hospitality.

Responsibilities

• Greet guests warmly upon arrival, providing outstanding customer service and ensuring a smooth check-in and check-out process.
• Manage multi-line phone systems with professionalism, answering inquiries promptly and courteously while providing accurate information about hotel services and local attractions.
• Conduct nightly audits of guest accounts, ensuring accuracy in billing, reservations, and financial records to uphold hotel standards.
• Handle guest requests, complaints, and special accommodations with enthusiasm and a solutions-oriented approach to foster guest satisfaction.
• Maintain security protocols by monitoring CCTV surveillance, conducting safety inspections, and controlling access to the property during overnight shifts.
• Prepare detailed shift reports, incident logs, and financial summaries to ensure transparency and accountability in hotel operations.
• Collaborate with housekeeping, maintenance, and management teams to address guest needs swiftly and efficiently.

Requirements

• Proven experience in hospitality management or hotel front desk operations, preferably including night audit responsibilities.
• Strong customer service skills with a friendly, energetic demeanor that creates a welcoming environment.
• Multilingual or bilingual abilities are highly desirable to serve our diverse guest base effectively.
• Excellent phone etiquette skills with experience managing multi-line phone systems in a fast-paced environment.
• Knowledge of hotel management software systems and basic accounting principles related to night auditing processes.
• Ability to work independently during overnight hours while maintaining high attention to detail and security standards.
• Prior experience in resort or hotel environments is preferred; familiarity with guest relations and hospitality best practices is essential. Join us in delivering exceptional hospitality experiences around the clock! We are dedicated to fostering a vibrant work environment where your energy and expertise make a real difference in our guests’ stay. All positions are paid roles committed to supporting your professional growth within the hospitality industry.

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Life insurance
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person