Front Desk / Night Auditor

Overview

Join our dynamic hospitality team as a Front Desk / Night Auditor and become the welcoming face of our resort! This energetic role combines the vital responsibilities of guest check-in and check-out with overnight auditing duties, ensuring smooth operations during the night shift. You will be the first point of contact for guests arriving late, handling guest inquiries, and maintaining exceptional customer service standards. Your role is essential in creating memorable guest experiences while safeguarding hotel operations through meticulous night audits. If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for hospitality, this is the perfect opportunity to showcase your talents!

Responsibilities

• Greet and assist guests with check-in, check-out, and general inquiries using friendly, professional phone etiquette and multi-line phone systems
• Manage guest reservations, room assignments, and billing processes efficiently to ensure seamless guest experiences
• Conduct nightly audits of financial transactions, reservations, and occupancy records to ensure accuracy and compliance with hotel policies
• Handle guest requests promptly, including providing information about hotel amenities, local attractions, and special services
• Maintain a secure environment by monitoring CCTV surveillance and conducting routine safety inspections during overnight hours
• Respond to emergency situations or guest concerns with calm professionalism and coordinate with appropriate hotel departments or emergency services as needed
• Document all activities through detailed shift reports, incident logs, and audit documentation to ensure accountability and transparency

Experience

• Proven experience in hospitality management or hotel front desk operations with a focus on customer service excellence
• Familiarity with night audit procedures within a hotel or resort setting is highly preferred
• Multilingual abilities or bilingual skills are advantageous for serving diverse guests effectively
• Strong knowledge of hotel management systems, reservation software, and multi-line phone systems
• Exceptional communication skills, both verbal and written, with an emphasis on guest relations and phone etiquette
• Ability to handle multiple tasks efficiently while maintaining attention to detail during overnight shifts
• Previous experience in guest services or hospitality roles that demonstrate a commitment to hospitality management and guest satisfaction

Join us in delivering outstanding hospitality experiences around the clock! We are dedicated to fostering an inclusive environment where energetic team members can grow their careers while providing exceptional service to every guest. All positions are paid roles committed to supporting your professional journey in the vibrant world of hospitality!

Pay: From $14.00 per hour

Work Location: In person

Benefits:

Salary : $14