Electronic Billing Analyst

The Electronic Billing Analyst serves as the subject matter expert for all e-billing related activities, liaising with lawyers, attorney assistants, clients, e-billing vendors, and the broader Finance department in support of all e-billing questions and issues. The Analyst will monitor eBilling submissions and rejections and advise on the proper resolution of rejections, and follow-up with Client Accounts staff as necessary. They will also work closely with client e-billing coordinators to ensure that all setups have been completed properly to allow for successful e-billing transmissions by the Client Accounts team. The Analyst is responsible for providing management with related reports and metrics, providing billing assistance to the Client Accounts team when necessary, and completing any special assignments given by the Electronic Billing Manager.

JOB DESCRIPTION

• Monitor the eBilling HUB and e-billing vendor sites to ensure client setups are completed accurately and invoice rejections are resolved in a timely manner.
• Collaborate with the Client Account Specialists, Assistants, and Matter Supervising Partners to resolve discrepancies related to all aspects of electronic billing.
• Prepare standard and ad hoc reports utilizing various applications and reporting tools. Research and respond to client inquiries.
• Modify LEDES, XML files when necessary.
• Work closely with client e-billing contacts to ensure accurate and timely set-ups.
• Provide recommendations and feedback to e-billing management to improve e-billing and billing processes.
• Assist with special projects as directed by the e-Billing Manager, and other duties as specified.
• Review all e-billing requirements and client billing guidelines.
• Communicate with all levels of the business and the firm’s clients regarding e-billing.
• Work closely with the international team as needed on e-billing issues.
• Support Collections activities regarding e-billing issues.
• Complete special assignments given by the e-Billing Manager.
• Demonstrate knowledge and adherence to basic firm policies, procedures, and processes.
• All members of the firm are encouraged to participate in our Global Responsible Business program.
• Other duties as assigned.

QUALIFICATIONS

REQUIRED SKILLS

• Must be detail-oriented
• Strong oral and written communication skills.
• Must be able to work effectively in a team setting.
• Ability to be organized and prioritize workload appropriately. Utilize resources to complete work in the most efficient manner.
• Demonstrate high-level problem-solving skills.
• Ability to multi-task and meet deadlines with an accurate work product.

EDUCATION, CERTIFICATIONS AND/OR EXPERIENCE

• Previous knowledge of billing, electronic billing, or related finance experience required.
• Strong system, analytical, and Excel skills.
• Knowledge of Elite Enterprise 3E and eBilling vendor websites is valued.
• Experience with third-party vendor e-billing sites strongly preferred.
• Collections experience a plus.
• Bachelor’s degree and experience in a law firm setting preferred.

HOURS

Core hours are Monday through Friday, 8:30 a.m. to 5:00 p.m., 9:00 a.m. to 5:30 p.m., or 9:30 a.m. to 6:00 p.m. including one hour for lunch. Must be flexible to work overtime to complete assignments — including weekends. Due to year-end activities, this position is only authorized limited time off in December.