What are the responsibilities and job description for the IT Support Specialist position at Hoffmaster?
For more than 75 years, Hoffmaster has been the trusted leader in premium single-use tableware and entertaining solutions. Our mission is simple: to elevate dining, entertaining, and baking experiences with convenient and sustainable solutions.
Our portfolio includes everything from high-quality napkins, paper plates, and baking supplies to paper straws and party decor. Whether it’s a catered event from a restaurant or family gathering in the comfort of your home, Hoffmaster products are designed to make moments easier, more convenient, and more memorable.
We Operate Through Two Divisions
Headquartered in Oshkosh, Wisconsin, Hoffmaster has six locations across the U.S. and Canada, giving us the scale and reach to serve diverse customers.
At Hoffmaster, our people are the heart of our success. We foster a culture built on collaboration, innovation, and respect—where employees are encouraged to share ideas, grow their careers, and make a meaningful impact. We are proud to offer a supportive workplace that values teamwork, creativity, a strong customer focus, and drives continuous improvement.
When you join Hoffmaster, you become part of a company with a long-standing tradition of excellence and a forward-looking commitment to sustainability and innovation. Together, we’re shaping the future of dining and entertaining experiences.
The IT Support Specialist II reports to the Manager of IT Infrastructure and is responsible for supporting the company’s computing and telecommunication network operations and procedures. The Support Specialist works in a team environment to configure, install, support, and maintain all personal computer hardware and software, peripheral equipment, printers, servers, networks, communication equipment, and associated operating systems across the Hoffmaster Group enterprise. This position will also provide helpdesk support and user training where necessary.
Essential Job Duties
Let’s connect!
At Hoffmaster, we believe every person deserves to feel successful. That’s why we provide a total rewards package designed to support our employee’s success –at work, at home, and in life. This includes: Medical, Dental, Vision, Life and Disability insurances, Tuition and Student Loan repayment assistance, Physical and Mental wellness programs, Paid vacation and holidays, Employee Assistance Program, and more. Learn more about our Benefits at HoffmasterBenefits.com!
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Reasonable Accommodations Statement: To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Equal Opportunity Employer, including Veterans and Individuals with Disabilities.
Our portfolio includes everything from high-quality napkins, paper plates, and baking supplies to paper straws and party decor. Whether it’s a catered event from a restaurant or family gathering in the comfort of your home, Hoffmaster products are designed to make moments easier, more convenient, and more memorable.
We Operate Through Two Divisions
- Consumer Division – Focused on serving major retailers and club stores with our trusted products for end users and consumers.
- Foodservice Division – Serving restaurants, bakeries, hotels, hospitals, colleges & universities, and more with premium single-use solutions.
Headquartered in Oshkosh, Wisconsin, Hoffmaster has six locations across the U.S. and Canada, giving us the scale and reach to serve diverse customers.
At Hoffmaster, our people are the heart of our success. We foster a culture built on collaboration, innovation, and respect—where employees are encouraged to share ideas, grow their careers, and make a meaningful impact. We are proud to offer a supportive workplace that values teamwork, creativity, a strong customer focus, and drives continuous improvement.
When you join Hoffmaster, you become part of a company with a long-standing tradition of excellence and a forward-looking commitment to sustainability and innovation. Together, we’re shaping the future of dining and entertaining experiences.
The IT Support Specialist II reports to the Manager of IT Infrastructure and is responsible for supporting the company’s computing and telecommunication network operations and procedures. The Support Specialist works in a team environment to configure, install, support, and maintain all personal computer hardware and software, peripheral equipment, printers, servers, networks, communication equipment, and associated operating systems across the Hoffmaster Group enterprise. This position will also provide helpdesk support and user training where necessary.
Essential Job Duties
- Troubleshoot, repair, maintain, install, and perform testing activities on various computer equipment, telephone equipment, peripherals, data communication, computer network systems, and computer software.
- Complete work orders such as installing computer hardware and software, connecting, and moving devices, and troubleshooting helpdesk calls based on established priorities and timelines.
- Set up and maintain user security access to Hoffmaster Group’s Active Directory and network applications and servers.
- Develop and maintain software and hardware inventory and tracking systems; develop inventory lists and order, stock, and store PC hardware and software and associated supplies.
- Prepare and submit vendor warranty claims, parts, and documentation associated with warranty and repair of equipment under maintenance agreements.
- Monitor the company’s helpdesk and respond to daily operational issues. Provide support to users relating to both hardware and software problems on their personal computers and other mobile devices.
- Perform file/directory recovery/restore upon request in the event of any data loss (accidental deletion, etc.).
- Follows company computer policies, procedures, and standards when setting up and maintaining computer hardware, software, and communications to ensure there are no legal issues or security risks.
- Assist in supporting IT Infrastructure support during non-business hours. Will be part of the support rotation.
- Participate in a team environment working closely with other members of IT department and outside consultants or third-party support resources to support Hoffmaster Group’s computing environment.
- Perform preventive maintenance for computer, data communications, and/or network equipment; test and adjust to appropriate standards.
- Other tasking as required.
- Possesses exemplary time management skills to monitor support ticket queues and meet internal Service Level Agreements as defined by business needs.
- Understand installation, configuration, and troubleshooting processes for software, hardware, and networking equipment.
- Requires analytical skills to access problems or unusual situations and develop resolution plans, and triage more complex issues to higher-level resources as appropriate.
- Eagerness to continually learn and stay current on new technologies and troubleshooting techniques.
- Persuasive communication skills to effectively interface with audiences of varying technical capability.
- Ability to prioritize tasks based on urgency.
- Extensive working knowledge of Microsoft and Macintosh workstations and server operating systems, MDM systems such as InTune, Soti, Mosyle, or Jamf, and cloud-based services such as Microsoft Office 365 and Adobe Creative Cloud suites.
- Requires a minimum of 3-5 years of IT Support experience, preferred experience in supporting Enterprise software products such as Microsoft O365 applications, Windows operating systems, Active Directory, etc.
- 10-20% required travel to regional Hoffmaster facilities
Let’s connect!
At Hoffmaster, we believe every person deserves to feel successful. That’s why we provide a total rewards package designed to support our employee’s success –at work, at home, and in life. This includes: Medical, Dental, Vision, Life and Disability insurances, Tuition and Student Loan repayment assistance, Physical and Mental wellness programs, Paid vacation and holidays, Employee Assistance Program, and more. Learn more about our Benefits at HoffmasterBenefits.com!
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Reasonable Accommodations Statement: To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Equal Opportunity Employer, including Veterans and Individuals with Disabilities.