Interior Designer & Client Experience Coordinator

Required Application Step

To be considered for this position, all applicants must complete the Culture Index survey below:

https://surveys.cultureindex.com/s/55udIzBG17/109111

**Please note: the Culture Index survey is administered by a third-party provider on behalf of Hoeken

Please submit your Indeed application and complete the survey using the same name and email address.

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We are a design-build construction firm devoted to enduring architecture, refined craftsmanship, and a disciplined building process.

This role is ideal for a design professional who is equally passionate about beautiful design and disciplined execution. Success in this position requires balancing creativity with organization, guiding clients with confidence, collaborating closely with builders and craftsmen, and ensuring every design decision is thoughtfully documented and executed.

We approach each home with care, precision, and respect for the details that elevate a house into something lasting. Guided by our core values—Quality, Ambition, Tenacity, Leadership, and Community—we operate with high standards, clear accountability, and thoughtful collaboration. Our work is defined by integrity, consistency, and a long-term perspective, earning trust through how we build, how we lead, and how we serve.

Role Description:

The Interior Designer & Client Experience Coordinator plays a key role in guiding clients through the design process for exterior and interior fixtures and finishes, whether for renovation or new construction projects. This role is responsible for selecting design direction for spec homes, presenting design options, obtaining approvals from either management or clients, managing selections, and coordinating the procurement and installation process with vendors and project managers. Additionally, the Design Coordinator is responsible for utilities and permitting functions for construction projects and ensures that all aspects of the design phase are completed on time and within budget.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Job Duties:

• Oversee the full life cycle of design projects, from concept to completion, ensuring all deadlines are met.
• Act as the primary point of contact for clients, guiding them through design decisions and selections, and providing regular updates on progress.
• Serve as a liaison between the design team, other internal departments, clients, and external vendors to ensure alignment and smooth project execution.
• Develop, monitor, and maintain project schedules, ensuring timelines, deliverables, and budgets are adhered to.
• Review and approve design deliverables, ensuring they meet company standards and client expectations.
• Maintain detailed project documentation, including design briefs, schedules, budgets, and reports for internal and client use.
• Prepare and present design proposals, including floor plans, elevations, material layouts, and design visualizations, tailored to client needs.
• Produce and revise CAD drawings and floor plans to support design proposals and client presentations.
• Identify and address any challenges or roadblocks during the design phase, ensuring projects stay on track.
• Obtain vendor bids, quotes, and adjustments as needed; oversee vendor relationships to ensure timely delivery of materials and services.
• Create design presentations and marketing materials to support business development initiatives.
• Handle permitting functions for construction projects as required.
• Assist the Pre-construction manager with obtaining vendor bids, quotes, and adjustments as needed.
• Oversee vendor relationships to ensure timely delivery of materials and services.
• Perform other duties as assigned.

Requirements & Experience:

• Bachelor’s degree in Interior Design or a related field, or equivalent experience.
• 3-5 years of experience in budget management and expense tracking.
• 3-5 years of demonstrated ability to collaborate effectively across teams.
• 1-2 years of experience producing CAD drawings (AutoCAD or comparable software)

Preferred Requirements & Experience:

• 3-5 years of interior design experience, preferably at a design-build firm, custom home builder, or within the renovation/construction industry
• 2-3 years of project management experience.
• Familiarity with additional design software beyond AutoCAD (e.g. Chief Architect, SketchUp, or similar)

Competencies and Skills:

• Builds trusted relationships through professionalism, discretion, and a commitment to delivering an exceptional client experience.
• Excellent written and verbal communication skills, with the ability to convey complex ideas clearly.
• Demonstrates exceptional emotional intelligence, using thoughtful communication to confidently guide clients through complex and emotionally significant design decisions while maintaining trust, momentum, and clarity.
• Highly organized with strong attention to detail and ability to manage multiple projects simultaneously.
• Creative, humble, and solution-oriented professional who collaborates effectively with architects, project managers, vendors, and craftsmen to deliver exceptional results.
• Demonstrates curiosity and adaptability in adopting new technologies, including AI tools, to improve productivity, organization, and the client experience.
• Strong knowledge of curated materials, custom millwork, architectural details, interior finishes, and construction methods, with an appreciation for enduring craftsmanship.
• Sources and coordinates custom materials, specialty products, and artisan-crafted elements while balancing design intent, constructability, project schedules, and established budgets.
• Produces highly detailed finish schedules, elevations, specifications, and design documentation that support seamless execution in the field with minimal ambiguity.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and presentation tools.
• Professional presentation skills, with the ability to create and deliver engaging proposals to clients.

Type of Work/Expected Hours of Work:

• This position generally works Monday through Friday from 8 am to 5 pm.
• The work is primarily administrative in nature.

Travel Requirements:

15% daily local travel required.

Work Environment:

Primarily office-based, with occasional work in the field at vendor and client locations.

Physical Demands:

• Frequent sitting, seeing, hearing, speaking, and using hands for extended periods while performing office, computer, and client-facing work.
• Frequent data entry tasks requiring strong finger dexterity.
• Prolonged periods of sitting at a desk and working on a computer.
• Occasional walking, standing, lifting, and carrying up to 25 pounds.
• Occasional crawling, crouching, climbing, or squatting.

We are an equal opportunity employer. Employment decisions are based on qualifications, without regard to race, color, religion, sex, age, national origin, sexual orientation, genetics, disability, or other protected characteristics.

This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.