Service Territory Operations Manager

Job Description:

SUMMARY

The Senior Service Territory Operations Manager plays a crucial role within the organization. The Senior Service Territory Operations Manager is responsible for collaborating with Equipment Sales, Service Field Sales, and District Managers to drive organic growth, support and exemplify the ITW values, and ensure that customers have a consistently positive Hobart enterprise experience. Additionally, they will partner with Human Resources Business Partners to develop and execute a robust labor strategy and ensure adherence to the company’s policies and procedures. The ideal candidate will have an entrepreneurial spirit, a strategic mindset, and the ability to cultivate innovation. In addition to leading the territory/market area, the Senior Service Territory Operations Manager will support the Vice President of Operations to own and drive strategic initiatives to improve results across the US (Parts Strategy, Labor Strategy, Deployment, etc.).

ESSENTIAL DUTIES AND RESPONSIBILITIES

These are the most significant job duties performed. The size, scope, and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.

The major responsibilities of this role include:

• STRATEGIC LEADERSHIP: Develop and implement goals that align with the business's long-term strategy to drive the overall success of the territory. Anticipate future trends and implications accurately to create sustainable value.
• ACTION ORIENTED: Identify and seize new opportunities through strategic initiatives. Analyze performance data to recommend productivity, profitability, and customer satisfaction improvements.
• CUSTOMER FOCUS: Cultivate external relationships with clients and vendors, manage customer relationships strategically, build solid connections, and deliver customer-centric solutions aligned with strategic goals to reduce conflict and grow the business.
• BUILD NETWORKS: Collaborate with the Service Sales, National Accounts & Equipment teams to achieve shared strategic objectives, making strategic trade-off decisions.
• DEVELOP TALENT: Attract and select diverse and high-caliber leadership talent. Prioritize the development of others through coaching, feedback, exposure, and strategic career moves.
• FINANCIAL ACUMEN: Manage the P&L of the business strategically. Use financial analysis to generate, evaluate, and act on strategic options and opportunities.
• MANAGE AMBIGUITY: Point of contact for escalation concerns, able to resolve complex issues strategically, which impact current and future business needs.

MINIMUM QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and Work Experience

• Bachelor's degree
• At least 10 years of leadership experience in a distributed service industry environment
• Project Management Professional (PMP) or strong foundational knowledge of project management fundamentals
• Ability to communicate effectively with a wide audience range
• MS Office application proficiency to drive efficiency, productivity, and accuracy

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Demands

While performing the duties of this job, the employee is:

• Regularly required to sit
• Operates standard office equipment

Working Conditions

• Office or remote location environment
• Noise level in the work environment is usually moderate

Hours of Work

• Normal business hours with extended hours as needed
• Travel up to 25%
• Must be willing to relocate

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.