What are the responsibilities and job description for the Manager On Duty position at The Salvation Army Eastern Territory?
Overview
The Manager on Duty (MOD) will act as the key leadership presence in the absence of senior leadership toensure smooth operations and emergency management at the Camden Kroc Center. The MOD functions asthe emergency response point person and helps resolve escalated customer service or safety concerns.
Responsibilities
The duties listed below are the primary duties of this position but are not all the required duties. The Salvation Army reserves the right to change, reduce, or expand the duties of this position at any time. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this role.
Security Operations and Emergency Response
• Act as the primary point of contact for emergency response, ensuring a safe environment for members, guests, and staff.• Monitor the safety of the facility by conducting regular inspections and promptly addressing any unsafe conditions or hazards, in collaboration with the security and facilitiesdepartments.• Coordinate with security and respond to escalated member concerns, especially those related to safety or security, and ensure they are resolved efficiently.• Complete and submit detailed and accurate accident and incident reports following any safety incidents, ensuring timely follow-up with the appropriate personnel.• Ensure compliance with child protection policies and report any suspicions of child abuse to the supervisor and Child Protective Service• Attend to accidents and injuries according to policy, generating legible and accurate accident and incident reports as required and forwarding them to appropriate personnel in the time frames prescribed.
Operations and Facility Management
• Perform regular walk throughs of the entire facility to monitor cleanliness, lighting, air quality, safety, and overall condition of the building.• Ensure that all facility equipment, displays, and interactive elements are operational, and notify the appropriate department head or staff member if issues are detected.• Take initiative to address any operational issues directly or escalate them to the relevant department, ensuring they are resolved promptly.• Assist with guest service recovery, stepping in to resolve customer service issues when necessary and helping to de-escalate tense situations.• Collaborate with department managers to assess daily operations, including projected attendance, facility conditions, and any anticipated challenges.• Actively engage with members, guests, and staff, particularly in high-traffic areas such as the Towne Plaza or main entrance, to answer questions, provide direction, and promote a positive environment.
Reporting and Communication• Complete and submit a detailed MOD shift report at the end of each shift, outlining key events,incidents, and any unresolved issues that require follow-up.• Regularly check emails and MOD communication channels for any important updates or messagesfrom senior staff and incorporate relevant information into your daily responsibilities.Additional Responsibilities• Attend all required staff meetings and training sessions.• Ensure facility areas, including restrooms and common areas, meet cleanliness and safety standardsthroughout the shift by coordinating with maintenance and janitorial staff.• Other duties within the scope of the role as assigned by supervisors.
Qualifications
• Associate’s degree or equivalent combination of relevant education and work experience, or equivalent work experience.• Three (3) years of prior experience in security, law enforcement, or facility management is preferred.• Must have a valid driver’s license and be approved to drive Salvation Army vehicles.• Must understand and support The Salvation Army’s mission as a church and a social servicesorganization.
Desired Qualifications• Proficiency in English and Spanish is preferred.• Sensitivity and awareness of diverse cultural perspectives and the ability to work effectively withdiverse populations.• Strong organizational and multitasking skills, with the ability to prioritize work and meet deadlines.• Proficient in Microsoft Office (Teams, Outlook, Word, Excel, PowerPoint), with excellent written andverbal communication skills.• Demonstrated good judgment, resourcefulness, flexibility, and problem- solving abilities.• Service-oriented team player who can take initiative, work independently, and adapt to a fast-pacedenvironment while maintaining The Salvation Army's mission and standards.
