What are the responsibilities and job description for the Manager on Duty position at The Sporting Club at The Bellevue?
Brief Description:
Serve as Manager on Duty, for various shifts, ensuring that the Club is operating in accordance with established policies, procedures, and guidelines. Manage and oversee Club operations and maintenance. Ensure all policies and procedures are followed by members and guests. Promptly address member, guest, and staff requests, issues, or concerns. Manage assigned or delegated projects on a daily basis and provide daily updates to Director or Operations and designated staff. This role requires a proactive problem solver with the ability to adapt and continuously learn in a fast-paced environment.
This position is a combination of various roles: Front Desk, Manager on Duty (MOD). This position oversees every club function on their MOD shift.
Primary Responsibilities:
• Open/close the Club at established time
• Anticipate and resolve operational challenges promptly and effectively.
• Demonstrate flexibility and a willingness to learn new procedures, systems, and club initiatives.
• Ensure all Club access policies are followed; handle non-member access issues per club policies
• Provide fitness floor coverage during staff breaks or when needed
• Develop and maintain professional relationships with assigned vendors to support smooth operations and effective service delivery.
• Possess a comprehensive understanding of all emergency procedures and emergency contact information including Bellevue security, policy, fire, and rescue procedures
• Possess a comprehensive understanding of the alarm system and fire panel
• Maintain current CPR / AED / First Aid certifications
• Complete incident reports immediately following an incident in an accurate and detailed manner
• Directly manage the established appearance and functionality of all equipment and amenities throughout the Club
• Address all non-complaint issues immediately using established systems with Engineering and housekeeping
• Handle any member service issues that arise during the shift and complete an incident report as required
• Conduct member prospect tours as needed to assist the membership sales office staff
• Possess an in-depth knowledge of all company policies, procedures, and club programs and services
• Possess knowledge of Club Automation in order to address member issues
• Remain available at all times via in-person and radio contact during each scheduled shift
• Maintain the operations policy and procedures in the staff binder
• Other duties as assigned.
Position Requirements:
• Bachelor’s degree in management or related field
• Prior experience in customer service
• Prior experience in an athletic club or hospitality field preferred
• Current CPR/AED and first aid certification preferred
• Ability to work flexible schedule including early mornings, late nights and weekends on a regular basis
Technical Skills/Knowledge:
• Proficient use of hardware and software programs, including MS Office and Club Automation
• Excellent verbal and written communication skills
• Strong Interpersonal skills
• Excellent customer service focus, professionalism, and discretion
• Excellent dependability and reliability
• Energetic, enthusiastic, and motivational disposition
• Strong problem-solving skills and commitment to continuous learning and development.
Physical Requirements
• Ability to lift, carry and otherwise move up to 30 pounds daily
• Ability to sit, stand and walk around the Club for various lengths of time and at various points in time throughout a scheduled shift
• Ability to proficiently operate computer hardware and software on a daily basis
• Ability to operate copy machines, telephone, computers, and general office equipment daily
• Ability to communicate effectively with members, staff, guests, and vendors