What are the responsibilities and job description for the Program Analyst position at HMSA?
Employment Type
Full-time
Exempt or Non-Exempt
Exempt
Job Summary
Note: Individuals typically begin between the minimum to middle of the pay range
Under the general guidance of the Senior Manager, the Program Analyst performs advanced administrative and analytical work requiring independent judgment and discretion. The position is responsible for reviewing, coordinating, and administering key operational and governance functions within the Blue Cross Blue Shield Association (BCBSA) Licensure Governance Oversight Program.
The Program Analyst independently interprets BCBSA license requirements, evaluates program activities for compliance and operational risks, and recommends improvements to processes. This role involves reviewing program workflows and documentation against license requirements, managing tracking systems, preparing reports and analyses, and ensuring effective communication across leadership and stakeholders. The Program Analyst will work closely with the License Governance Oversight team and stakeholders to develop and maintain a governance framework to ensure accountability and transparency of license requirements.
Minimum Qualifications
Full-time
Exempt or Non-Exempt
Exempt
Job Summary
- Hybrid Work Environment - Must reside in Hawaii**
Note: Individuals typically begin between the minimum to middle of the pay range
Under the general guidance of the Senior Manager, the Program Analyst performs advanced administrative and analytical work requiring independent judgment and discretion. The position is responsible for reviewing, coordinating, and administering key operational and governance functions within the Blue Cross Blue Shield Association (BCBSA) Licensure Governance Oversight Program.
The Program Analyst independently interprets BCBSA license requirements, evaluates program activities for compliance and operational risks, and recommends improvements to processes. This role involves reviewing program workflows and documentation against license requirements, managing tracking systems, preparing reports and analyses, and ensuring effective communication across leadership and stakeholders. The Program Analyst will work closely with the License Governance Oversight team and stakeholders to develop and maintain a governance framework to ensure accountability and transparency of license requirements.
Minimum Qualifications
- Bachelor's degree and two years of related work experience; or equivalent combination of education and work experience.
- Strong verbal and written communication skills.
- Working knowledge of general office practices and procedures.
- Intermediate working knowledge and in Microsoft Office applications, including but not limited to Word, Excel, Outlook, and PowerPoint.
- Intermediate working knowledge in document management systems and project management tools.
- Program Coordination and Oversight
- Independently plan, coordinate and facilitate meetings with stakeholders, ensuring agenda and related materials are accurate and properly prepared.
- Coordinate, prepare, and ensure the accuracy of materials for senior leadership meetings.
- Organize and maintain program documentation, ensuring that all materials are up to date and accessible to relevant parties.
- Develop and manage systems and resources to track and monitor activities, deadlines, and governance decisions. Proactively identify risks or delays and provide input for action to be taken when gaps and delays are identified. Coordinate communications among stakeholders to allow for understanding and awareness of new/revised requirements.
- Requirements Intake and Communication
- Conduct intake and review functions associated with new/revised BCBSA licensure requirements.
- Coordinate multi-departmental communications among internal departments (e.g., Internal Operations, Legal, Enterprise Risk Management, Compliance) to facilitate smooth intake and implementation of new requirements.
- Assist with the development of the training program to educate HMSA employees on the role, function, and activities of the BCBSA licensure program and activities.
- Tracking and Monitoring Support
- Maintain and enhance tracking systems used to monitor adherence to BCBSA license requirements, ensuring accuracy of data, timeliness of updates, and visibility to leadership.
- Partner with the License Governance Oversight team to analyze requirements and identify process improvements. Monitor progress of activities and escalate issues or delays.
- Policy and Procedure Support
- Coordinate the development, review, and management of policies, procedures, and training materials developed by business owners in response to licensure requirements.
- Ensure that all documentation is properly stored and accessible for future reference.
- Manage logistical and documentation activities related to audits including coordination of materials and issue resolution during onsite examinations.
- Post-Implementation and Reporting Support
- Analyze and prepare summaries and reports for stakeholder and senior leadership meetings.
- Support post-implementation reviews by working with the License Governance Oversight team to assess compliance outcomes. Activities include evaluation of information, documenting findings, and coordinating feedback sessions.
- Performs all other miscellaneous responsibilities and duties as assigned or directed.
Salary : $59,000 - $116,000