Front Desk-Customer Service Administrator

As an independent subsidiary of HME, CE provides repairs for all brands of drive thru equipment, nationwide. We also sell and install equipment and accessories for all brands of that equipment. CE’s culture is employee-focused, with the expectation that every team member takes ownership of making our workplace a better place, including the application of lean practices to continuously improve everything we do. At CE you will have the opportunity to learn and grow while developing our future products. Come join our team!

We are currently recruiting for a Front Desk-Customer Service Administrator.

What You Will Do In The Position

• Customer Service Administration:
• Maintain CS schedule and coordinate team coverage
• Assist with daily MDI Data
• Assist with KPI monitoring
• Receptionist:
• Present a pleasant and welcoming demeanor to all internal and external customers
• Assist in the coordination of employee events
• Clean kitchen fridge weekly
• Clean and prep coffee station for following day
• Greet and welcome guests
• Answer incoming calls, assist customers with their needs, or, re-direct as necessary
• Facilitate customer equipment drop offs and pickups
• Order Processing/Clerical
• Process sales orders received via phone and email
• Retrieve and reply to voicemails, and or, redirect as needed
• Assist with emailing customers sales order and invoice information
• Perform customer account maintenance
• Provide clerical support as needed
• Process incoming and outgoing mail
• Prepare and process special customer mailings as directed.
• Performs all other job duties as assigned.
  

What You Will Need To Succeed

• Effective, clear communication and customer skills
• Attention to detail
• Excellent grammar skills
• Accurate data entry skills
• Ability to follow processes and procedures accurately
• Computer proficiency with an emphasis on Microsoft Office products
• Experience with ERP software applications a plus. (CE uses Microsoft Dynamics AX)
• Flexibility to changing responsibilities
• 2 years Related Experience
• High School Diploma - Required
• Travel: 0%
  
  

The posted pay range, $17 - $21.01/hr, is what we reasonably expect to pay for the role. This may vary depending on experience and other factors. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision, and dental coverage, pet insurance, life insurance, and 401K contributions.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will occasionally lift and move up to 10 pounds, 50 pounds with assistance.