Quality Assurance Manager

Purpose:

This position will play a role as a main contact point with the assigned HL Mando customers and is responsible for all facets of Customer Quality and providing technical support to customers, resolving any product-related issues, any maintaining strong relationships with the customers.

Key Responsibilities include the following (other duties may be assigned as needed):

• Coordinates the representation of customers within MANDO ("Voice of the Customer"). 


• Manage communication with customers to provide a focal point for information on MANDO supplied products. Ensures the timeliness and completeness of actions together with the clear articulation of the data.


• Proactive approach to improving defects through MANDO crosses functional teams.


• Translate customer requirements into action plans within MANDO to improve product and information quality.


• May lead the relevant functions in problem solving and support for the corrective action process.


• Travel to customer plants/facilities to appraise MANDO quality performance.


• Represent MANDO at customer quality meetings and support customer satisfaction and product assurance meetings.


• Coordinate internal problem-solving teams within MANDO at customer quality reviews.


• Coordinate the tracking, reporting, and record of Customer satisfaction measures for assigned customers.


• Participate in weekly MDT meetings as required.


• Coordinate and manage containment/sort activities to the satisfaction of the assigned customers.


• Proactively engage in all Assembly builds to understand and communicate any potential opportunities for improvement.


• Coordinate customer approval process for new parts and changes of parts (PPAP/4M/EO).


• Coordinate quality cost occurred due to quality issues. 

Qualifications:

Education and Experience:

• Bachelor Degree in Engineering (manufacturing, industrial, quality) required


• 5 to 10 years of experience in a high-volume manufacturing environment or equivalent combination of education and experience preferred


• Interpersonal Skills (relationship building, teamwork, conflict resolution, customer orientation).


• Must know basic quality terms, definitions, and concepts


• Be able to travel in the USA and abroad as required 


• Flexible schedule to work overtime, holidays, and weekends as required

Knowledge, Skills and Abilities:

• Must have in-depth knowledge of Microsoft Excel (Macro), PowerPoint, Word


• Must understand part drawing, geometric specification, and basic physic


• Understanding of Quality function such as customer service, metallurgy, metrology.


• Knowledge of various quality analysis techniques, such as design of experiments, Red X, PPAP etc.


• Interpersonal Skills (relationship building, teamwork, conflict resolution, customer orientation).


• Communication (Verbal communication, listening, written communication).


• Performance Skills (accuracy with detail, planning and organizing, efficiency).


• Personal Characteristic (motivation and commitment, flexibility, assertiveness, development orientation).


• Ability to work independently and collaboratively in a fast-paced environment.

Legal Requirements:

• Must be at least 18 years of age due to federal labor law requirements.


• Must be legally authorized to work in the United States.

Supervisory Responsibility: Managing the team members in CS1 part. 

Working Conditions:

• Frequent work in office and manufacturing floor.


• Constant requirement of wearing PPE.


• Occasional weekends/OT, rotating on-call, rare travel required

Physical Requirements:

• Constant requirement of using computer and office equipment.


• Frequent sitting, standing, and walking.


• Rare requirement of lifting, carrying, or pushing/pulling up to 10 lbs.

Remote Work: This position is not eligible for hybrid or remote work

Compensation and Benefits: Competitive Salary commensurate with experience. Benefits package includes health, dental & vision insurance, life insurance and other supplemental benefits, 401(k) plan, paid time off, and professional development opportunities.

Equal Opportunity Employer Statement: HL Mando is an equal opportunity employer and value diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or disability status.