What are the responsibilities and job description for the Sales Operations Coordinator position at HK Development Group?
Company Description
HK Development Group is a vertically integrated ADU and small-scale infill development firm in San Diego. We help homeowners, investors, and high-income earners build wealth through real estate development, ADUs, and small multifamily projects. Our company is fast-growing, highly professional, and known for our systems, transparency, and client-centered approach.
We are now hiring a Sales Operations Coordinator — the first point of contact for all incoming leads, responsible for intake, qualification, scheduling, follow-up, and CRM hygiene.This is not a closing role or a strictly sales-focused role. This is an operationally-minded, client-facing coordinator role for someone who loves being organized, responsive, and reliable.
This is a 1099 contractor position with an expected commitment of approximately 40 hours per week, structured as a monthly base pay plus commission. As a small and rapidly growing company, there is significant potential for upward growth and advancement as we scale. The right person in this role could transition into a full-time W-2 salaried position or advance into higher-level operations or leadership roles as the company continues to expand.
Role Description
The Sales Operations Coordinator is the first point of contact for homeowners, investors, and inbound leads at HK Development Group. You'll handle the "sales" side by qualifying prospects, gathering information about their property, timeline, and budget, and determining if they're ready to move forward—but you won't be closing deals or persuading anyone to buy. Instead, you'll focus on the operations side (see responsibilities below). Think of yourself as the "air traffic controller" who keeps the sales engine running smoothly through organization and follow-through, not as a salesperson pushing for signatures.
Responsibilities
- Answer inbound calls and respond to new leads within 5 minutes via text/email
- Qualify prospects on property ownership, timeline, budget, and project readiness
- Schedule and confirm 15-minute Strategy Calls with qualified leads
- Manage the entire feasibility pipeline from intake through delivery and follow-up
- Prepare proposals, send design agreements, and track signatures and payments
- Route construction-ready clients appropriately without pricing or estimating
- Maintain daily CRM pipeline with accurate contact data, stages, tags, and notes
- Execute timely follow-up sequences across calls, texts, and emails
- Provide weekly KPI reporting on speed to lead, show rates, and conversion metrics
Qualifications
- Excellent spoken English with clear, professional phone presence
- Experience in intake, coordination, or administrative support roles (transaction coordinator, medical/legal intake, mortgage processor, executive assistant, or similar)
- Strong organizational skills with high attention to detail and consistent follow-through
- Proficiency with CRM platforms such as GoHighLevel or HubSpot
- Ability to work during U.S. business hours and follow established SOPs
- Calm under pressure with excellent task and time management capabilities
- Preferred: Real estate, construction, ADU, or lending industry experience