What are the responsibilities and job description for the Customer Service Representative I - VSST position at Hixardt Technologies, INC?
Customer Service Representative I (Veteran Services Support Technician - VSST)
Location: Golden, CO
Schedule: Monday–Friday, 6:00 AM – 6:00 PM MT (Flexible shifts within this window)
Employment Type: Full-Time
Clearance Required: Background Investigation (Tier 1 NACI)
Make a Difference Every Day
Are you passionate about helping others and making a meaningful impact? Join our team supporting the Department of Veterans Affairs and be the frontline connection to our nation’s heroes. As a Veteran Services Support Technician (VSST), you’ll play a vital role in ensuring Veterans receive the medical equipment and support they need—ranging from hearing aids and prosthetic items to telehealth devices.
What You’ll Do
- Serve as the first point of contact for Veterans and clinicians placing orders for essential medical equipment.
- Process orders via phone, email, fax, and mail using specialized VA systems like ROES and VistA.
- Provide courteous, professional assistance and resolve inquiries with empathy and accuracy.
- Guide clinicians through technical ordering procedures and troubleshoot database issues.
- Maintain accurate records, track shipments, and ensure timely delivery of products.
- Operate standard office equipment and perform clerical tasks such as filing, scanning, and data entry.
Why You’ll Love This Role
- Mission-Driven Work: Support over 1.9 million disabled Veterans across the country.
- Growth Opportunities: Start with basic tasks and expand your skills through on-the-job and formal training.
- Supportive Environment: Work under experienced supervisors and team leads who are committed to your success.
- Team Culture: Be part of a collaborative, respectful, and purpose-driven team.
What We’re Looking For
- High school diploma or GED required.
- Strong verbal and written communication skills.
- Ability to type at least 40 WPM and perform 10-key data entry.
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, SharePoint).
- Experience in customer service, call centers, or clerical roles preferred.
- Must be able to pass a background check and obtain a VA-issued PIV badge.
Perks & Benefits
- Competitive hourly wage.
- Paid training and ongoing professional development.
- Federal holidays off.
- Opportunity to serve those who served our country.
Ready to Serve Those Who Served?
Apply today and become part of a team that honors commitment, compassion, and excellence. Help us fulfill the VA’s mission of caring for our nation’s Veterans—one call, one order, one life at a time.
Salary : $18