What are the responsibilities and job description for the Technical Project Coordinator - Customer Success position at Hitachi Energy?
Join Hitachi Energy and become a key player in shaping exceptional customer experiences! As a Technical Project Coordinator - Customer Success, you'll ensure seamless coordination of orders, provide technical support, and act as a trusted partner to our clients. This role is perfect for someone who thrives on problem-solving, enjoys cross-functional collaboration, and is passionate about driving customer satisfaction through technical expertise and proactive engagement.
Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.
If you're ready to make an impact in a dynamic environment where innovation meets customer focus, this is your chance to grow and succeed.
How You'll Make an Impact
Serve as the primary point of contact for customers, managing inquiries and ensuring timely, accurate responses.
Coordinate and process customer orders, including new and change orders, using internal systems.
Anticipate customer needs through active listening and strong analytical skills.
Interpret technical requirements from customer specifications into actionable processes.
Collaborate with Marketing, Finance, Engineering, Operations, and Quality teams.
Manage backlog to ensure timely drawing submittals, returns, and product releases.
Drive resolution of customer complaints through established processes.
Participate in customer visits and training sessions (travel <10%).
Your Background
Bachelor's degree in Engineering, Business, or related field (or equivalent experience).
Proven experience in customer support, project coordination, or technical sales.
Understanding of electrical power equipment and system design principles.
Familiarity with estimating, costing, and business processes.
Strong communication and problem-solving skills.
Proficiency in multiple computer systems and applications.
More About Us
At Hitachi Energy, we are committed to innovation, sustainability, and delivering value to our customers.
You'll work on impactful projects, collaborate with industry experts, and grow your career in a dynamic environment.
We offer opportunities for continuous learning and professional development.
Location: On-site | Bland, Virginia (No remote option)
Hitachi Energy is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. We welcome you to apply and want you to know that all qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veterans' status or any other legally protected characteristic.
