Operations Assistant

We are seeking a detail-oriented and customer-focused Production Support Specialist to support the day-to-day operations of a Managing General Agency (MGA). This position will work closely with multiple business areas, including Underwriting, Claims, Compliance, and Product, to support policy administration, inspections, correspondence, and operational processes.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment, managing detailed administrative processes, communicating with internal and external stakeholders, and learning more about the insurance industry.

What You Can Expect

In this role, you will:

• Gain first-hand experience with the inner workings of a Managing General Agency (MGA).
• Develop an understanding of how catastrophic modeling supports underwriting, pricing, business planning, capital setting, and risk management.
• Make a direct impact on business results by applying strong analytical and organizational skills to support sound risk selection.
• Work alongside an experienced and collaborative team that values communication, teamwork, and continuous improvement.
• Receive hands-on training and development opportunities designed to support your professional growth and career goals.

Key Responsibilities

You will be responsible for:

• Assisting with the time-sensitive distribution of policy correspondence and legal documents through physical mail and email.
• Supporting building inspections by validating information provided and identifying and communicating non-standard or atypical findings within established service standards.
• Developing an understanding of agency management, product distribution, and claims procedures that support business growth and underwriting profitability.
• Communicating professionally with internal and external stakeholders through email and other appropriate communication channels.
• Partnering cross-functionally with Compliance, Claims, Product, Underwriting, and other business teams to identify process improvements and product enhancements.
• Providing feedback and recommendations to leadership to support continuous process improvement.
• Assisting other team members during peak business periods or absences to ensure business continuity.
• Maintaining a high level of accuracy and attention to detail while managing multiple priorities and deadlines.

Required Qualifications

• High School Diploma or GED
• Strong attention to detail and accuracy.
• Excellent customer service and communication skills.
• Strong organizational and time management skills.
• Analytical mindset, intellectual curiosity, and problem-solving abilities.
• Ability to communicate effectively with a variety of stakeholders.
• Proficiency with Microsoft Office, including:
• Excel
• Word
• PowerPoint
• Outlook
• Microsoft Teams
• Ability to work effectively in a collaborative, cross-functional environment.

Preferred Qualifications

The following experience would help a candidate stand out:

• Previous experience in insurance, mortgage, financial services, or a closely related office environment.
• Completion of insurance and/or financial industry certifications or designations.
• Knowledge of building construction types, terminology, or property inspections.
• Previous experience supporting underwriting, policy administration, claims, compliance, or insurance operations is a plus.