What are the responsibilities and job description for the Client Relationship Specialist position at HireRight?
About HireRight
HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
Overview
The Client Relationship Specialist is a junior role designed as a development path into Account Management. The position provides operational and relationship support to existing clients while assisting the AM team in maintaining strong engagement, service continuity, and overall client experience. This role plays an important part in supporting day-to-day client interactions, coordinating internal execution, and helping ensure consistent follow-through across accounts.
This is a hybrid role located in our Sao Paulo office.
Please submit all resumes in English.
Responsibilities
- Support ongoing client requests and operational needs across assigned accounts.
- Assist with reporting, coordination, and follow-ups to ensure timely client delivery.
- Maintain consistent client communication and engagement cadence.
- Support the Account Management team in identifying and executing expansion opportunities within existing accounts.
- Coordinate internally with delivery, operations, and support teams to ensure execution.
- Contribute to maintaining high levels of client satisfaction and account stability.
Qualifications
- 1–3 years of experience in account coordination, customer success, or similar roles.
- Strong communication and organizational skills.
- Ability to work across multiple stakeholders and internal teams.
- Native Portuguese and strong English and Spanish communication skills.
Requirements
- Education: Bachelor's degree (Business Administration, Law, Human Resources preferred).
- Languages: Native Portuguese speaker, fluent in Spanish and English.
- Experience: minimum of 2 years in a similar role required
- Tech Skills: Experience with CRMs (Salesforce).
What do we offer
HireRight offers a competitive package with benefits and holidays.
*All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.
HireRight, LLC is an Equal Opportunity Employer
Minorities / Females / Veterans / Disabilities
HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.