What are the responsibilities and job description for the ServiceNow CSM Developer position at Hireproo LLC?
It is W2 role, Only USC can apply for this role.
Job Description
Our client in the healthcare insurance sector is seeking a Senior ServiceNow CSM Developer to support the continued development and enhancement of their ServiceNow Customer Service Management (CSM) platform.
The ideal candidate will be a hands-on ServiceNow developer with strong CSM expertise, excellent JavaScript development skills, and experience with UI Builder, UI Actions, Business Rules, Flow Designer, Playbooks, Service Portal, and Service Catalogs.
This is a development-focused position, not a ServiceNow Administrator role.
Key Responsibilities
- Design, develop, configure, test, and maintain solutions on the ServiceNow CSM platform.
- Serve as a CSM subject matter expert (SME) and support the ongoing CSM platform buildout.
- Develop and customize ServiceNow applications using JavaScript and platform scripting.
- Build and enhance UI Builder, UI Actions, Business Rules, Flow Designer, and Playbooks.
- Develop and maintain Service Portal experiences, Service Catalogs, forms, and workflows.
- Work with business stakeholders, product owners, and process managers to define requirements and translate them into ServiceNow solutions.
- Perform application development, integration, debugging, automated unit testing, and integration testing.
- Create and maintain templates and dashboards within ServiceNow.
- Support ServiceNow integrations and APIs.
- Participate in stakeholder and product-owner meetings.
- Support maintenance, continual service improvement, and implementation of new CSM capabilities.
- Develop technical documentation and support operational processes.
Required Qualifications
- 5 years of hands-on ServiceNow development experience.
- Strong ServiceNow Customer Service Management (CSM) experience — MUST HAVE.
- Proven experience as a ServiceNow CSM SME.
- Hands-on experience with the ServiceNow Zurich release — MUST HAVE.
- ServiceNow Developer Certification — REQUIRED.
- Strong JavaScript development/scripting experience.
- Experience with:
- UI Builder (UIB)
- UI Actions
- Business Rules
- Flow Designer
- Playbooks
- Service Portal
- Service Catalog
- Forms and workflows
- Strong understanding of ITSM.
- Experience implementing ServiceNow templates and dashboards.
- Understanding of ServiceNow integration technologies, including:
- REST APIs
- Web Services
- SSO / SAML
- LDAP
- JDBC / ODBC
- SSL
- SCP
- FTPS
Preferred Qualifications
- ServiceNow CSA certification
- ServiceNow API/integration experience
- Experience with additional ServiceNow releases such as Australia or Brazil
- Experience working in enterprise environments
- Thanks,