What are the responsibilities and job description for the Order Specialist position at hireneXus?
Order Specialist
Position Overview
The Order Specialist is responsible for managing the full lifecycle of customer consumable orders. This role ensures accurate order processing, provides responsive customer support, and maintains data integrity across internal systems. The position works closely with sales, production, shipping, supply chain, and accounting teams to ensure timely order fulfillment and accurate revenue recognition.
Key Responsibilities
- Oversee the complete processing of customer consumable orders, including contract review, order entry, documentation, and maintaining accurate records within ERP and CRM systems.
- Verify customer purchase orders by comparing them with quoted pricing, contractual terms, and internal system data to ensure accuracy and compliance.
- Maintain and update customer accounts, contact details, and order-specific terms to ensure data consistency across all systems.
- Work closely with Sales, Production, Shipping, Supply Chain, and Accounting teams to ensure orders are processed correctly and delivered on schedule.
- Track open orders and proactively address potential delays while providing timely updates to both internal stakeholders and customers.
- Process order changes, cancellations, blanket order releases, returns, and credit or debit adjustments in accordance with company policies.
- Act as a key point of contact for customers regarding order status, shipment tracking, delivery timelines, and invoice inquiries.
- Provide administrative and documentation support to Sales and Accounting teams, including assistance with credit-related matters.
- Support inventory planning activities and perform additional responsibilities as required.
Qualifications
- Strong organizational and time-management abilities with the capacity to manage multiple priorities in a fast-paced environment.
- Proven ability to deliver high-quality customer service with exceptional attention to detail and accuracy.
- Experience using ERP and CRM systems for order processing and record management (manufacturing ERP experience preferred).
- Excellent written and verbal communication skills.
- Ability to collaborate effectively with cross-functional teams.
Education & Experience
- Associate’s degree or equivalent work experience in a manufacturing or industrial environment.
- Minimum of 5 years of customer service experience, preferably within manufacturing or related industries.
- Advanced proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
Work Environment
This position operates in a dynamic, fast-paced environment with frequent interaction across internal departments and with customers. The role may involve periods of standing, walking, bending, crouching, kneeling, and reaching. Occasional lifting of items weighing up to 50 pounds may be required.
When working within manufacturing areas, employees must wear appropriate personal protective equipment (PPE), including safety glasses and steel-toed footwear. Exposure to typical manufacturing conditions—such as noise, vibration, moving machinery, artificial lighting, and production materials—may occur.