What are the responsibilities and job description for the Logistics Account Manager position at hireneXus?
Freight Account Manager
Location: Remote (West Michigan candidates encouraged to apply)
Compensation: Competitive base salary bonus benefits
Reports To: Senior Leadership / Director of Operations
Required
Our client recently landed major new customers and is looking for Account Managers who can help grow and protect these accounts over time. This is not a passive role -- Account Managers at our client are expected to be embedded in their accounts, proactive in communication, and constantly looking for ways to deliver more value.
The company's culture of transparency and service-first thinking extends to how Account Managers operate. You will be supported by a carrier sales team focused on coverage and a leadership team committed to giving you the tools you need to succeed.
What You'll Do
Account Managers at our client are not just relationship holders; they are growth drivers. The company's stated goal is to become the largest broker in Michigan, and Account Managers who help build that trajectory will have a seat at the table as the company scales. There is no commission cap, and the more you grow your accounts, the more you earn.
Our client's customers have described the team as feeling like family. If you want to do meaningful account work at a company that genuinely cares about its people and its customers, this is a strong fit.
Location: Remote (West Michigan candidates encouraged to apply)
Compensation: Competitive base salary bonus benefits
Reports To: Senior Leadership / Director of Operations
Required
- 3 to 5 years of experience in account management at a freight brokerage or 3PL, with a proven track record of retaining and growing customer accounts
- Strong organizational skills and the ability to manage multiple accounts simultaneously without letting service quality slip
- Excellent communication and relationship-building skills -- customers should always feel like they are your top priority
- A proactive approach to problem-solving: when things go sideways, you fix them before the customer must ask
- Comfort working in a collaborative, team-oriented environment where everyone contributes to the overall success of the business
- Commitment to longevity and a genuine interest in growing with a company over the long term
- Experience managing large national accounts or high-volume shippers in retail, manufacturing, e-commerce, or food and beverage
- Background in a growth-stage brokerage or 3PL where you wore multiple hats
- Familiarity with TMS platforms and reporting tools
- Experience in onboarding new accounts and establishing processes from the ground up
Our client recently landed major new customers and is looking for Account Managers who can help grow and protect these accounts over time. This is not a passive role -- Account Managers at our client are expected to be embedded in their accounts, proactive in communication, and constantly looking for ways to deliver more value.
The company's culture of transparency and service-first thinking extends to how Account Managers operate. You will be supported by a carrier sales team focused on coverage and a leadership team committed to giving you the tools you need to succeed.
What You'll Do
- Own the day-to-day relationship with assigned customer accounts, serving as their primary point of contact for all freight needs
- Proactively communicate with customers on shipment status, market conditions, and any issues that arise -- no surprises
- Identify opportunities to expand account volume and introduce customers to additional services our client can provide
- Collaborate with the carrier sales and operations teams to ensure loads are covered and service commitments are met
- Track account performance metrics and bring insights back to leadership to support strategic decisions
- Onboard new accounts smoothly and set clear expectations from the start of the relationship
Account Managers at our client are not just relationship holders; they are growth drivers. The company's stated goal is to become the largest broker in Michigan, and Account Managers who help build that trajectory will have a seat at the table as the company scales. There is no commission cap, and the more you grow your accounts, the more you earn.
Our client's customers have described the team as feeling like family. If you want to do meaningful account work at a company that genuinely cares about its people and its customers, this is a strong fit.