Freight Customer Sales Executive

Freight Customer Sales Executive

Location: Remote (West Michigan candidates encouraged to apply)

Compensation: Competitive base salary uncapped commission benefits

Reports To: Senior Leadership

Required Qualifications

• 5–7 years of experience in shipper or customer-facing sales within a freight brokerage environment, with a proven ability to develop, grow, and retain customer accounts.

• Demonstrated success in building a book of business from the ground up and consistently generating new revenue.

• Strong track record of prospecting, developing, and closing new shipper accounts with discipline, consistency, and persistence.

• Consultative, relationship-driven sales style focused on trust, transparency, and long-term customer success rather than transactional selling.

• Excellent communication skills with the ability to understand customer needs and deliver practical, effective transportation solutions.

• Comfortable operating in a lean, fast-growing organization where initiative, ownership, and adaptability are essential.

• Commitment to long-term growth within an organization, with a focus on building a sustainable career rather than short-term opportunity-hopping.

Preferred Qualifications

• Existing relationships with shippers or customers in industries such as retail, manufacturing, consumer goods, e-commerce, or food & beverage.

• Experience working across multiple freight modes, including full truckload (FTL), less-than-truckload (LTL), intermodal, or specialized freight.

• Familiarity with CRM systems and transportation or freight technology platforms.

• Working knowledge of freight market cycles and the ability to guide customers on timing, pricing, and capacity strategy.

About the Opportunity

Our client has built its business on strong customer relationships and a reputation for reliable, high-quality service. Known for being responsive, personable, and execution-focused, the team has earned the trust of customers in a competitive brokerage landscape.

As a Customer Sales Representative, you will play a key role in expanding this customer base by identifying new shipper opportunities and turning first-time customers into long-term partners. With the ability to handle everything from standard dry van freight to specialized and oversized shipments, you will have the flexibility to support a wide range of customer needs and industries.

Key Responsibilities

• Identify, prospect, and develop new shipper accounts across multiple industries and freight types.

• Build and maintain strong customer relationships through consistent communication, reliability, and service excellence.

• Partner closely with carrier sales and operations teams to ensure freight is executed smoothly and customers remain well-informed.

• Grow and manage an assigned book of business, identifying expansion opportunities and strengthening long-term relationships.

• Represent the company as a trusted logistics partner and advisor, not just a service provider.

• Share market insights, customer feedback, and industry trends with leadership to support strategic decision-making.

Why This Role Is Different

This organization operates on a simple but powerful principle: build genuine relationships, deliver consistently on commitments, and sustainable growth will follow.

The sales approach is intentionally relationship-first, with no reliance on high-pressure tactics, scripted selling, or short-term volume-driven strategies. Leadership understands the cost of overpromising and underdelivering and has built a culture that prioritizes execution and customer trust above all else.

For the right individual, this is an opportunity to develop a meaningful and long-term book of business within a fast-growing company that values your contribution, rewards performance through uncapped earning potential, and offers real influence as the organization continues to scale.