What are the responsibilities and job description for the Aftermarket Sales Manager position at hireneXus?
Aftermarket Sales Manager
Overview
We are seeking a results-driven Aftermarket Sales Manager to lead and grow our aftermarket business, including consumables, spare parts, service, and refurbishment offerings. This role is responsible for driving revenue growth, improving margins, and delivering an exceptional customer experience while leading a high-performing sales team.
The ideal candidate brings a strong background in manufacturing sales, technical aptitude, and a passion for developing people and processes that support long-term customer success.
Key Responsibilities
- Lead, mentor, and inspire the aftermarket sales team to consistently deliver exceptional customer experiences while meeting and exceeding sales targets.
- Drive revenue growth and profitability across all aftermarket products and service offerings.
- Ensure all customer communications are timely, accurate, and professional.
- Enhance team expertise in product selection, pricing strategies, and margin optimization.
- Promote consistent and effective use of CRM and ERP systems to manage leads, opportunities, quotations, and orders.
- Collaborate closely with cross-functional teams, including engineering, manufacturing, procurement, service, finance, and project management, to streamline operations and improve execution.
- Evaluate and refine departmental processes to boost efficiency, scalability, and overall performance.
- Prepare and present quotations for both standard and semi-custom products and services.
- Analyze customer requirements and recommend suitable technical solutions.
- Oversee the full order lifecycle, from entry to delivery, ensuring on-time fulfillment and clear, proactive communication.
- Address and resolve customer concerns, including complaints, returns, and order discrepancies.
- Generate regular reports on sales performance, forecasts, pipeline health, and market insights.
- Work in partnership with account executives to identify and capitalize on aftermarket opportunities linked to installed equipment.
Qualifications
- Minimum of 7 years of sales experience, ideally within a manufacturing or industrial setting.
- Demonstrated success in leading, managing, and developing sales or inside sales teams.
- Solid understanding of aftermarket business models, including spare parts, services, and refurbishment.
- Ability to read and interpret technical drawings, specifications, and related documentation.
- Strong communication skills with the ability to build and maintain relationships.
- Highly organized with strong attention to detail and excellent follow-through.
- Capable of managing multiple priorities in a fast-paced environment.
- Customer-centric approach with a focus on quality and continuous improvement.
- Proficient in Microsoft Office and ERP systems. Familiarity with CRM platforms such as Salesforce is an advantage.
Education
- Bachelor’s degree in Engineering, Business Administration, or a related technical discipline preferred.