What are the responsibilities and job description for the Customer Service Professional position at Hiregy?
#IND123
Customer Service Professional
Location: Tampa, 33607 – This position is onsite
Pay: $18.00 per hour
Type: Contract to hire
Hiregy benefits available during the contract period: https://rb.gy/1xdi42
Hiregy associate perks: https://rb.gy/gc4ml9
Schedule: Monday–Friday, 9:30 AM to 6:00 PM
Employees will be assigned a 40-hour work week. Candidates must be flexible with department hours and open to Saturday rotations approximately once a month during peak season. Final shift assignments will be provided at the time of offer.
Training Schedule – 4 Weeks Monday–Friday, 9:30 AM to 6:00 PM
Weeks 1: Classroom training covering PestPac systems and call etiquette.
Week 2: Shadowing and nesting with a Team Lead; you will begin taking calls.
Weeks 3–4: Transition to taking calls independently.
Job description:
- Manage inbound and outbound customer service calls, ensuring all interactions are positive, informative, and aligned with company guidelines.
- Qualify calls, determine customer needs, provide product and service information, and create service accounts or schedule appointments when necessary.
- Attain performance metrics, including monthly development plan goals, while maintaining friendly, professional interactions.
- Process payments, resolve billing issues, apply credits/adjustments, and update customer accounts as required.
- Collaborate with sales teams, service managers, and other departments to improve customer experience, ensuring accurate documentation and follow-up.
Nice to have:
- PestPac
- Call center
- Live chat
- Experience with KPIs
Requirements:
- Must be computer proficient: Able to navigate multiple software systems
- Must be MS Office and MS Excel proficient
- Must be able to type approximately 40 WPM
- Must be able to problem solve and remain productive independently
- Must be able to remain positive and “hear the smile in your voice” client facing
- High school diploma or equivalent
- Background check required
- Drug screening required (No THC test)
Salary : $18