What are the responsibilities and job description for the Call Center Specialist position at Hiregy?
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Job ID 23338 – Call Center Specialist (Banking)
Location: Little Rock, AR 72223 – This position is onsite
Pay: $19.00 per hour
$22.00 per hour with (2) years of banking call center/compliance
Type: Direct hire
Schedule: Must be open department hours
M-F, 7:00 AM to 7:00 PM, Saturdays 7:00 AM to 4:00 PM
Typically, rotating Saturdays (every other week)
Training schedule will also rotate
Career outlook: Benefits after 30 days, including health, 401k matching, pet insurance, special perks and discounts.
Job description:
- Manage 60 inbound (and some outbound) calls daily, assisting customers with lost cards, balance inquiries, account requests, troubleshooting issues, and more complex concerns while delivering a high-quality service experience
- Provide accurate information about bank products and services, resolve complaints, and process requests (e.g., transfers, stop payments, address changes) in compliance with bank policies and procedures
- Navigate efficiently across multiple screens and 10 systems to research issues, determine solutions, and either resolve or escalate customer needs appropriately
- Adapt to a fast-paced, constantly evolving environment with frequent updates to systems, processes, and procedures—this is not a simple in-and-out role and requires staying sharp and engaged
- Demonstrate strong problem-solving and communication skills without relying on scripts, while meeting individual and team KPIs that are heavily focused on customer service and resolution
Nice to have:
- Banking call center experience strongly preferred (2 ) years
- Bilingual: Spanish/English
Requirements:
- Must have (1) year of call center experience
- Must be open to department hours and Saturdays
- Must be tech savvy- this is not an easy role!
- High school diploma or equivalent
- Background check required – Fingerprinting
- Drug screening required
- MVR (motor vehicle) check required
Salary : $19 - $22