What are the responsibilities and job description for the Mortgage Document Specialist II position at Hired?
- Role: Mortgage Document Specialist II
- Location: Tempe, Arizona, US
- Job Type: Full-Time, In-office
- Payout: Not specified
Role Overview:
We are seeking a Mortgage Document Specialist II to manage collateral and servicing-document requests, physical-file inventory, records processing, and vendor coordination. This role supports timely mortgage-servicing, loss-mitigation, bankruptcy, foreclosure, and certification workflows while maintaining accurate systems and documentation.
Key Responsibilities:
- Complete requested documentation accurately within established service-level agreements.
- Request collateral files from designated custodians to support loss mitigation, bankruptcy, and foreclosure activity.
- Identify and cure collateral exceptions for deliveries, sales, and certifications.
- Respond professionally to inquiries from vendors, investors, portfolio managers, and internal partners.
- Review daily work queues and exception reports, document actions and follow-ups, and prepare management, investor, and vendor reporting.
- Maintain real-time inventory of physical collateral, servicing files, and document images.
- Catalog, inventory, and ship requested documents and complete collateral or servicing files.
- Process inventory and check-in/check-out exceptions and complete monthly audits with custodians, file centers, and the onsite file room.
Required Skills & Qualifications:
- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Two to four years of experience in document administration, mortgage servicing, or a similar field.
- Knowledge of servicing systems, image repositories, collateral tracking, custodial systems, vendor systems, investor requirements, and perfected collateral.
- Basic knowledge of land-record abstraction and strong research skills for applicable state laws.
- Ability to handle confidential material ethically and professionally.
- Strong written communication, relationship-building, time-management, prioritization, and deadline-management skills.
- A smartphone that meets organizational security standards and supports required authentication applications.
More About the Opportunity:
This position works across custodians, vendors, servicing, and originations teams while serving as a resource for junior team members and independently managing a defined workload. Benefits include medical, dental, and vision insurance; an employer HSA contribution; retirement-plan matching; maternity, parental-bonding, and caregiver leave; adoption assistance; tuition and certification reimbursement; an employee mortgage-loan program; an emergency and disaster hardship fund; one paid volunteer day; dollar-for-dollar matching gifts up to $1,000; and access to grants, nonprofit resources, and volunteer opportunities.
Equal Opportunity Employer:
We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.
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