What are the responsibilities and job description for the Customer Support Specialist (Remote) position at Hired?
- Role: Customer Support Specialist (Remote)
- Location: Remote (Work from Anywhere)
- Payout: Competitive
Role Overview:
We are hiring for one of our clients, seeking a Customer Service Domain Expert to work on a Freelance basis. This role is critical to refining high-quality datasets that enhance AI-driven customer service systems, ensuring they deliver accurate, context-aware responses. The position involves analyzing customer interactions, identifying domain-specific patterns, and contributing to the development of proprietary intelligence for enterprise AI deployments. The work is remote and requires expertise in customer service workflows, technical communication, and AI training methodologies.
Key Responsibilities:
• Analyze and annotate customer service interactions to improve AI training datasets.
• Identify and document domain-specific terminology, intent patterns, and response structures.
• Collaborate with AI researchers to refine training pipelines and ensure dataset accuracy.
• Validate AI-generated responses against real-world customer service scenarios.
• Maintain structured documentation of feedback and improvements for future iterations.
Required Skills & Qualifications:
• Minimum 3 years of hands-on experience in customer service, preferably within AI-driven or tech-enabled environments.
• Strong analytical skills with the ability to interpret and categorize customer service data.
• Familiarity with AI training methodologies and natural language processing (NLP) principles.
• Experience with annotation tools or platforms used in AI dataset creation.
• Excellent written communication skills to document insights and provide clear feedback.
• Ability to work independently in a remote setting with minimal supervision.
More About the Opportunity:
This role offers exposure to cutting-edge AI development for Fortune 500 enterprises, providing direct impact on product performance and customer satisfaction. The freelance structure allows for flexible scheduling while contributing to globally scaled AI systems that drive measurable outcomes in customer service efficiency.
Equal Opportunity Employer:
We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.
Apply Now!