Patient Financial Navigation Advisor

• Contract (19 Week)
• On-Site

• EPIC Experience is required
• Shift: M-F 9a-3p Onsite
• High School Diploma required. Associates degree or equivalent experience preferred.
• Minimum 3 years of experience in healthcare revenue cycle registration, health insurance, patient financial responsibility and point of service collections, working specifically with health insurance plans.
• Proficiency in working with payer on-line portals, as well as NaviNet, Passport or other third party eligibility systems required.
• Intermediate knowledge of Medical Terminology, Health Insurance Plans and Patient Out-of-Pocket financial responsibility.
• Proven ability to effectively interact with and provide service excellence to patients, clinicians, physicians and administrators.

Responsibilities:

• Patient Financial Navigation Advisor (PFNA) acts as the patient’s liaison from physician order through complete billing cycle.
• Will complete a comprehensive analysis of patient’s health insurance to include verification of benefits, prior authorization status and patient’s out of pocket liability.
• Educate and provide patient with a clearly defined estimate of the patient’s financial responsibility for all services, including office visits, testing, diagnostic studies, surgeries and procedures via phone, written correspondence and MyChart communication.
• Collect or provide payment arrangements in accordance with policies and procedures.