What are the responsibilities and job description for the Account Manager position at Hire With Ease?
About Us
LDK Logistics delivers innovative logistics solutions with a commitment to superior service and value for every customer. Our mission is to provide the highest quality, value-added logistics services in the industry, servicing the customer above all else while exhibiting professionalism in everything we do. We protect the interests of our customers and vendors simultaneously, treat everyone with respect, and foster a positive work environment built on our core values: Honesty, Transparency, Accountability, Communication, Integrity, Dependability, and Inclusion.
About the Opportunity
Are you a customer service professional who takes pride in delivering an exceptional experience from start to finish? LDK Logistics is seeking a White Glove Account Manager to join our team and serve as a front-line representative for our customers and vendor community.
In this role, you will manage orders from initial quote through delivery, paperwork collection, and final invoicing, ensuring every customer interaction reflects the "Velvet Glove" standard of service that defines LDK. You will work cross-functionally with operations, sales, and management to keep jobs moving smoothly while building strong, lasting relationships with clients and vendors.
If you are proactive, dependable, and thrive in a fast-paced environment where no two days look the same, this role may be the perfect fit for you.
Key Responsibilities
- Manage customer orders end-to-end — from quote and order entry through delivery, paperwork collection, and invoicing — while maintaining LDK's core values at every step
- Interact with LDK's vendor community to ensure high levels of on-time and damage-free deliveries; proactively vet new vendors as customer needs arise
- Resolve customer and vendor inquiries and complaints with professionalism and a solutions-first mindset
- Field after-hours calls and manage active orders outside of standard business hours as needed
- Identify opportunities to support and expand sales by understanding customer needs and suggesting additional services at the right time
- Collaborate with operations, sales, and management as a cross-functional team member to ensure customer needs are met
- Identify and communicate process improvement opportunities to the Operations Manager
- Accept training and coaching from the leadership team to continue building expertise in the white glove logistics space
Qualifications
- 3 years minimum previous experience in logistics, operations, customer service, or a related field required
- Proficiency in Microsoft Office 365 (Outlook, Excel, Word) required
- Strong typing and written communication skills
- Geographical knowledge a plus
- Key Traits of a Successful Candidate
- Strong communicator who builds rapport with clients, vendors, and internal team members
- Calm and organized under pressure in a fast-paced, high-volume environment
- Proactive and takes initiative
- Detail-oriented with strong multitasking skills and reliable follow-through
- Committed to delivering a consistently high standard of service on every order
- Team player who takes shared accountability seriously
What We Offer
- Starting salary of $56,000 - $63,000/year DOE
- Full-time, Monday - Friday 3 days in office
- Hybrid work arrangement — Denver office on the north side of the Tech Center
- Company-provided equipment for remote work
- Health Insurance
- 401(K) with company match once eligible
- Quarterly bonus program once eligible
- 6 paid holidays: Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Day, and New Year's Day
- PTO
- A team culture grounded in respect, inclusion, and shared accountability
Location: Denver, CO 80237
How to Apply:
This is a direct-hire opportunity with LDK Logistics. The hiring process is being facilitated by Hire With Ease. We look forward to reviewing your application!
Directly on this job board by following the application instructions provided.
Through our company's hiring portal at: https://hirewithease.com/hire-with-ease-jobs-board/
Application Deadline:
Applications are accepted on an ongoing basis until the position is filled.
Salary : $56,000 - $63,000