What are the responsibilities and job description for the Quality Assurance Specialist (Honduras) position at Hire Horatio CX?
Position Summary:
Horatio is looking for a highly energetic Quality Assurance specialist. This person should be a self-motivated employee with high standards around Client expectations, Customer Success, and Quality Measures. As a Quality Assurance Analyst, you are responsible for evaluating associates on client-specific criteria.
Responsibilities:
- Escalate and communicate detailed information about calls monitored to all clients and the Quality Assurance Coordinator.
- Answer Operations questions concerning QA guidelines and policies.
- Send out Red Flag/Fatal Error Audits to Quality Assurance Coordinator.
- Organize calibration sessions with team leads, managers, etc.
Required Skills/Abilities:
- Ability to analyze and solve complex technical issues.
- Strong communication skills (verbal and written communications).
- Strong attendance record.
- Ability to work independently.
- Professional demeanor.
- (If hired internally) must show exemplary quality scores throughout tenure as an agent.
- Ability to perform other related duties and assignments as required and assigned by supervisor or manager.
- Must demonstrate a good attitude and the ability to work as a team player
- Ability to multitask.
- Willing to work on a flexible schedule.
Education and Experience:
- 1 years of experience as a Quality Analyst in a BPO.
- Senior student of Marketing, Business Administration, Statistics or relevant fields.