Wholesale Account Specialist (SDQ)

Position Summary:

The Wholesale Account Specialist is a foundational hire for the clients' growing wholesale business. This role sits at the operational core of the wholesale team, supporting day-to-day account management and ensuring wholesale partners have a seamless experience from order to delivery.

You'll work directly under the Head of Wholesale — a role we're also building out — meaning you'll be part of shaping how this function operates from the ground up. That's a real opportunity for someone who's excited to grow with a team, not just slot into one.

Day-to-day, you'll own the Elastic Suite B2B platform, keep wholesale accounts running smoothly, and serve as a key point of contact between partners and internal teams. You'll need to be organized, communicative, and comfortable in the weeds — whether that's troubleshooting an order issue, updating a catalog, or coordinating timelines with the product team.

If you've worked in apparel, understand B2B sales dynamics, and want to build something from the ground up with a brand that actually has a personality — this one's for you.

Responsibilities:

• Support wholesale accounts by resolving order-related questions and issues
• Manage and maintain the Elastic Suite B2B platform, including catalogs, customer accounts, and order processing
• Coordinate with the product team on new arrivals and timelines, and communicate updates to wholesale partners

Required Skills/Abilities:

• Advanced English proficiency
• Familiarity with Shopify and Elastic or similar order management systems
• Ability to learn quickly and ramp up with minimal oversight
• Strong Excel skills, including proficiency with pivot tables
• Enthusiasm for leveraging AI tools to drive efficiency and smarter workflows

Education and Experience:

• Experience supporting an apparel brand with B2B sales (e.g., specialty retail accounts)

Benefits: 

• Insurance under ARS Humano Royal Plan (Option to upgrade to Max Royal Plan)
• Free snacks every day
• Free catered lunch every day
• Free catered dinner (for those on night shifts)
• Door-to-door transportation after 9:00 PM
• Happy hour on Fridays
• Holiday parties!
• An amazing, unique office environment (no cubes, no assigned workstations!)
• Growth and development opportunities (the most in the industry!)
• Professional development courses by leading business schools like Barna
• Yoga and workout classes (coming soon!)
• Community service opportunities (#HoratioCares)
• Discounts at local restaurants and stores

Life At Horatio: 

Horatio is changing the way people experience life at work. Yes, that’s right - working at Horatio is much different than anywhere you’ve ever worked. Here’s what makes our vibe different:

• Employee First (but actually...): At Horatio, we are a family and that plays into everything we do. We know that our employees are the most important part of the team and we treat them as such! Just ask any member of our team about how different Horatio has been for them and why they love it so much! Or, feel free to check out our Instagram page hirehoratiord to see it for yourself. Whether it’s the free meals, concerts, clubs, yoga classes, or awesome office vibe, there’s something for everyone at Horatio!
• Cool Clients: We work with some of the fastest-growing and innovative companies in the world — and a lot of them are startups. That means no boring scripts and repetition. Instead, you will be challenged to provide clients with ideas, feedback, and new strategies based on what you are seeing each day. You’ll get to interact with clients directly too — it could be the head of the customer experience or even the CEO!
• Growth Opportunities: We’re a fast-growing company and have a lot of opportunities for new employees to grow within. A large number of our senior managers started as associates, proved themselves, and were promoted over and over again. If you are smart, hungry, and driven, the sky's the limit at Horatio!
• Wellness Program: Horatio is committed to spread mental health awareness and promote its importance. To take care of our people we have in-house clinical psychologists.