Insurance & Front Office Manager

About Us

Hiraya Dental Group is a modern, patient-centered dental practice opening in Azusa,

California. Our mission is to provide exceptional dental care through clinical excellence,

advanced technology, and outstanding patient service.

As a startup practice, we're building our team from the ground up and are looking for

professionals who are passionate about creating efficient systems, delivering an exceptional

patient experience, and contributing to the long-term success of the practice. Every team

member plays an important role in shaping our culture and establishing the high standards our

patients will come to expect.

We believe in teamwork, accountability, continuous learning, and treating every patient with

compassion and respect.

Position Overview

The Insurance & Front Office Manager will oversee the daily front office operations while

serving as the primary insurance coordinator for the practice. This position is responsible for

ensuring efficient patient scheduling, insurance verification, claims processing, treatment

coordination, collections, and overall front office management.

This role is ideal for someone with extensive experience in dental insurance billing, PPO

credentialing, revenue cycle management, patient financial coordination, and delivering

outstanding customer service.

As one of the first team members of our growing practice, you'll have the opportunity to

establish office systems, improve workflows, and make a meaningful impact on the success of

the clinic.

While a dedicated dental assistant will be on staff, candidates with dental assisting knowledge or

experience are preferred and may occasionally provide clinical support when needed.

Responsibilities

Insurance & Revenue Cycle Management

• Verify dental insurance eligibility, benefits, limitations, and frequencies.
• Obtain pre-authorizations and predeterminations when required.
• Submit accurate electronic insurance claims in a timely manner.
• Follow up on outstanding insurance claims and resolve denied or delayed claims.
• Review Explanation of Benefits (EOBs) and post insurance payments accurately.
• Manage insurance aging reports and accounts receivable.
• Process patient payments and maintain accurate financial records.
• Understand PPO fee schedules and maximize insurance reimbursement.
• Coordinate with insurance companies regarding eligibility, claim status, appeals, and

payment discrepancies.

• Maintain compliance with insurance billing regulations and office protocols.

Treatment Coordination

• Present treatment plans professionally and confidently.
• Explain recommended treatment, insurance benefits, and estimated patient

responsibility.

• Review payment options and financial arrangements with patients.
• Help patients understand the value of recommended dental treatment.
• Coordinate referrals with specialists when necessary.
• Follow up on unscheduled treatment to improve case acceptance.

Front Office Operations

• Answer incoming phone calls professionally and courteously.
• Schedule appointments efficiently to maximize doctor productivity.
• Confirm appointments and manage patient recalls.
• Welcome patients and provide exceptional customer service.
• Register new patients and maintain accurate patient records.
• Utilize CareStack to manage scheduling, documentation, insurance, and patient

communications.

• Coordinate communication with specialists, laboratories, insurance companies, and

referring providers.

• Manage daily patient flow to ensure an organized and efficient schedule.
• Ensuring insurance claims are submitted accurately and paid promptly.
• Helping patients understand their insurance benefits and treatment options.
• Creating an exceptional patient experience from the first phone call through treatment

completion.

• Contributing to the long-term growth and success of the practice.

Administrative Responsibilities

• Maintain an organized and efficient front office.
• Assist with inventory management and ordering office supplies.
• Support compliance with office policies, HIPAA regulations, OSHA standards, and infection control protocols.
• Assist with preparing reports and administrative documentation as requested.
• Help establish and improve front office systems, workflows, and standard operating

procedures.

• Support the dentist and management team with operational and administrative

initiatives.

• Identify opportunities to improve workflow, patient satisfaction, and office efficiency.

Clinical Support (Occasional)

Although a dedicated Dental Assistant will be part of the team, candidates with clinical

experience are highly valued and may occasionally assist when additional support is needed.

Responsibilities may include:

• Understanding basic dental assisting procedures.
• Assisting the dentist during treatment when necessary.
• Taking digital radiographs (if properly licensed in California).
• Preparing treatment rooms before and after procedures.
• Following OSHA, CDC, and infection control protocols.
• Assisting with sterilization and instrument organization as needed.

Required Qualifications

• Minimum of 3 years of dental front office experience.
• Strong experience with:

PPO insurance verification

Insurance billing and electronic claim submission

Insurance follow-up and appeals

Accounts receivable management

Treatment plan presentation

Patient financial coordination

• Excellent knowledge of dental terminology and CDT coding.
• Strong communication, organizational, and multitasking skills.
• Professional, dependable, detail-oriented, and customer-focused.
• Ability to work independently while collaborating effectively with the dental team.

Preferred Qualifications

• Dental assisting experience or Registered Dental Assistant (RDA) certification.
• Knowledge of California PPO insurance plans and reimbursement processes.
• Experience working in a startup or rapidly growing dental practice.

What We're Looking For

We are looking for someone who takes pride in their work and treats the practice like it's their

own. Our ideal team member is proactive, dependable, solution-oriented, and committed to

providing outstanding service to every patient.

As one of the first team members of our startup practice, you'll play a key role in helping

establish efficient systems and creating an exceptional patient experience from day one.

Success in this role includes:

• Keeping the doctor's schedule productive, efficient, and well-organized.
• Maintaining a high insurance claim acceptance rate and minimizing claim denials.
• Ensuring timely follow-up on outstanding insurance claims and accounts receivable.
• Helping patients understand their treatment options and financial responsibilities with

confidence and compassion.

• Providing a welcoming, professional, and five-star experience for every patient.
• Maintaining accurate patient records and documentation.
• Building efficient front office systems that support long-term practice growth.
• Collaborating effectively with the dentist, dental assistant, and management team.
• Taking initiative to solve problems independently while communicating effectively with

the team.

• Contributing ideas that improve workflow, patient satisfaction, and operational

efficiency.

Compensation & Benefits

We offer a competitive compensation package based on experience and qualifications.

Benefits may include:

• Competitive hourly pay
• Paid holidays
• Paid Time Off (PTO)
• Employee dental benefits
• Continuing education opportunities
• Career growth and leadership opportunities
• Supportive, collaborative, and modern work environment

Why Join Hiraya Dental Group?

At Hiraya Dental Group, we're building more than just a dental office—we're creating a

patient-centered practice where compassion, innovation, and excellence come together.

As one of our founding team members, you'll have the opportunity to help shape our culture,

influence our systems, and grow alongside the practice. Your ideas, initiative, and dedication

will make a meaningful impact from the very beginning.

If you're passionate about patient care, thrive in a fast-paced environment, and are excited to be

part of a growing team, we'd love to meet you.

Apply today and help us build something exceptional!