Part-Time Guest Service Agent - Franchise

Job Requirements

The Front Desk Agent serves as the first point of contact for guests and is responsible for delivering exceptional customer service throughout the guest experience. This role manages check-ins, check-outs, reservations, and guest inquiries while ensuring a smooth and welcoming hotel environment.

Key Responsibilities

• Greet and welcome guests in a friendly, professional manner
• Perform guest check-in and check-out procedures efficiently
• Verify guest information, process payments, and issue room keys
• Manage reservations, modifications, and cancellations
• Respond to guest inquiries, requests, and concerns promptly
• Provide information about hotel amenities, services, and local attractions
• Handle guest complaints with professionalism and escalate when necessary
• Maintain accurate records in the property management system (PMS)
• Coordinate with housekeeping and maintenance to ensure room readiness
• Monitor lobby activity and maintain a clean, organized front desk area
• Follow all hotel policies, procedures, and brand standards 

Work Experience

Qualifications

• High school diploma or equivalent required
• Previous hospitality or customer service experience preferred
• Strong communication and interpersonal skills
• Ability to multitask and remain calm under pressure
• Basic computer skills; experience with hotel PMS systems is a plus
• Flexible schedule, including evenings, weekends, and holidays

Skills & Competencies

• Customer-focused mindset
• Attention to detail and accuracy
• Problem-solving and conflict resolution
• Team collaboration
• Professional appearance and demeanor

Physical Requirements

• Ability to stand for extended periods
• Occasionally lift up to 25 lbs
• Ability to work in a fast-paced environment

Benefits

Benefits & Perks

• Access to the Hilton Team Member Travel Program at participating hotels worldwide
• Discounted rates for friends and family through the travel program
• Ongoing training and development through brand platforms
• Employee recognition programs and performance incentives

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.